SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't stop raving about this piece. It's both elegant and functional, and it's received endless compliments. I appreciate the thought put into its design.
I've finally found the ideal accessory for my needs. The quality is outstanding, and it effortlessly elevates my style. I'm delighted with my choice.
I'm over the moon with my purchase of this accessory. The craftsmanship is top-notch, and it complements my outfits effortlessly. I highly recommend it to anyone in search of a high-quality addition to their wardrobe.
It's lightweight, which is a huge plus for me. I can carry it all day without shoulder pain.
It's the ideal size for both work and weekends. I can fit my tablet, wallet, and a few makeup items without it feeling overstuffed.
It's incredibly spacious without looking oversized—a must-have for anyone who likes to carry their world with them.
I was pleasantly surprised by the versatility—it pairs just as well with jeans and a tee as it does with a formal dress.
The eco-friendly materials and ethical manufacturing process make me feel good about my purchase.
It's refreshingly lightweight, making it my first choice for day-long outings. Absolutely no regrets with this purchase.
It's the perfect balance between casual and sophisticated. Whether I'm running errands or heading to a meeting, it fits right in.
The ease of access to my essentials without having to dig around is a major plus. It's well thought out and practical.
The compartments are a game-changer, making organization easy and keeping my essentials accessible.
This item has quickly become my favorite. Its design is timeless, and the durability is impressive. It's the perfect complement to my wardrobe.
This accessory has become my go-to for daily use; it's stylish, functional, and fits everything I need without being bulky.
I can't get enough of this addition to my collection. Its blend of style and practicality is unmatched, and I receive compliments wherever I go.
The magnetic closure is both strong and convenient, offering quick access while keeping my belongings secure.
It's not just fashionable but also practical. The water-resistant material saved me on a rainy day.
The zipper is smooth, and the additional pockets on the inside are perfect for keeping smaller items secure.
This item is an absolute gem! It's both stylish and functional, making it my go-to option for all occasions. I'm constantly amazed by its durability.
I couldn't be happier with my latest addition to my collection. The craftsmanship is impeccable, and it's incredibly versatile. It suits any occasion perfectly.
I appreciate how it stands up on its own without slouching over when I set it down. It maintains its shape beautifully.
Absolutely love the craftsmanship! The material feels premium and has held up beautifully against daily wear and tear.
I get compliments all the time! It’s not just a carryall—it’s a statement piece.
I was impressed by how comfortable it is to carry, even when it's full. The straps are just the right length.
I'm absolutely delighted with this addition to my collection. It's stylish, durable, and perfectly sized for my needs. It's become a staple in my daily attire.
This fashion item is a true showstopper. The craftsmanship is exceptional, and it adds a touch of sophistication to my outfits. I couldn't be happier with my purchase.
I've finally found the perfect accessory for my needs. Its quality is unmatched, and it holds up beautifully to daily use. It's a fantastic addition to my ensemble.
I'm absolutely in love with this addition to my collection. It's not only stylish but also incredibly practical. The attention to detail in its design is evident.
This fashion item has exceeded my expectations. The quality is top-notch, and it effortlessly elevates my style. I highly recommend it.
I'm head over heels for this piece. It's both stylish and functional, making it the perfect accessory for any occasion. I'm thrilled with my choice.
This fashion item is a true masterpiece. The craftsmanship is remarkable, and it adds a touch of elegance to my attire. I'm extremely satisfied.
I've found the accessory I've been searching for! Its design exudes sophistication, and it comfortably accommodates all my essentials. I couldn't be happier.
The elegance of this accessory is undeniable. The materials used are top-notch, and it's a pleasure to carry. I've recommended it to all my friends.
I'm impressed by the versatility of this piece. It's perfect for both casual outings and formal events. The design is timeless, and I'm thrilled with my purchase.
Its understated elegance has made it my favorite accessory. It's amazing how it elevates even the simplest outfits.
Even after loading it up with all my essentials, it doesn't lose its shape. The structure is impressive.
I was looking for something eco-friendly and this exceeded my expectations. Stylish, sustainable, and simply perfect.
The pocket placement is intuitive, making it easy to stay organized. A perfect blend of style and function.
It's my go-to for both travel and everyday use. Fits in overhead compartments and under seats with ease, keeping everything within reach.
The build quality is unmatched. It has endured daily use without a single sign of wear. Truly built to last.
I'm amazed by how it complements both formal and casual attire. It's the only accessory I need, regardless of the occasion.
The sleek design caught my eye, but it's the practicality that has made me a loyal fan. It's just so convenient and reliable.
The material is not only beautiful but also easy to clean, which is a huge plus for me. It looks brand new with just a quick wipe.
Its timeless design means I won't be looking for a replacement anytime soon. It's truly a classic piece.