SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got this as a gift & was exactly as described! She loved it & I would definitely purchase this again! Highly recommend!
I was shocked at how nice this necklace was and i got so many compliments
My teen daughter placed it in my cart . The price was so reasonable I just ordered it. And she loves it! Bigger than expected but great accent with her outfits.
The charm is a little bit damaged
So the heart is quite large making it a great statement piece. I wore this with a Grinch inspired dress since his heart needs to grow three sizes. It was great quality and will also be great for any Valentine's Day outfits. Fits close to the neck being slightly larger than a choker.
For the price, it’s a solid choice. The heart is pretty big though , wish it was a little smaller.
Is beautiful and economical
Bought this as a gift and it was so gorgeous on definitely made the outfit better!
Beautiful necklace is metal😍. The heart is plastic😃Very cute! Arrived very fast
I take a while to arrive but the articles are very beautiful as the divine photo I recommend to everyone thank you
Exactly what is described and good for the price, just to say that the bag was somewhat dirty.
As the description and reference image, only the bag came a little dirty but outside of that, all perfect
The necklace is great, only the lock could not open, the hole was too squeezed, I had to open it a little so that the links could be pulled out
Is smaller than what the image shows but it is very cute. Arrived in 15 days. Quality nice
perfect, comfortable, came quickly and locker works excellent. the only thing i didn't like- packaging was really dirty
Very cool
It arrived early and it is beautiful, but it is smaller than in the photo and it is painted plastic, for the price I would have expected something of better quality. The product does not match how the image