SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very pleasant to me to put greetings or a message or reminder, thank you
my husband wrote that on it for me I so much love it
Really cute. Exactly as described.
It looks very beautiful and shines a lot
It works well and it’s fun! Despite the small struggle to get the brown protection off, everything is good
The lamp quite illuminates the only bad thing that comes with a piece of paper, a scotch coffee, I don't know if that had to be like this, but I took it out and it was much better
board works with any dry erase marker
cute
Looks super cute.
Looks very beautiful
I like it very much))
The lamp is very good and beautiful
It's beautiful
Thank you, everything is fine, just need to peel off the gray paper from the glass!
This great, it is what I expected and if it fulfills its function.
There is no change of flowers, only white burns.
Very good, my daughter and my niece liked it very much!
Good product. In terms of lighting, it is more than enough for a night light. Thought it illuminates less but really illuminates well.
Very beautiful and good quality.
Beautiful... i love it .. i'm so so so happy.
Very cute and easy to set up. Made a great gift.
I love it, but first time when I got it I didn’t understand why do it has brown paper on it but I just need to get the brown paper off it
Everything came very quickly. Shines very well. The only thing is, it came a little scratched, but if you don't look close, it's perfect.
Looks good, only when erasing is stained, arrived in good condition
Very cool, it has front and rear protective paper that must be removed,