SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super product. I already bought the second one. Works smoothly, four-step adjustment of the amount of foam. USB charging, the battery lasts for a long time. As much as I recommend the purchase
Good product! Can buy without fear. Has good workmanship, and makes the soap yield more. Hope it has good durability, already the battery seems to last well!
Both the material and the finish and the merchandise are very satisfactory. In addition, the Wall holder (sticker) also holds two. It seems that it will be very useful when you later move it to another place and install it.
I bought 3 of the same thing. I think it's a good thing.
5 degree foam size adjustment, soap/water ratio 1/3 and is super dense. It is possible to mount on the wall but I put on a suspended shelf. I RECOMMEND
Great product, looks beautiful on the countertop and wall, has soap exit levels. To get out foam correctly, need to mix 1x of liquid soap to 4x of water (proportion indicated by the manufacturer in the instruction manual accompanying the product). I recommend it.
The liquid dispenser is super. I add water to the dishwashing liquid and then foam forms. The dispenser is made aesthetically. I recommend.
It's great, I recommend, regular liquid soap and water 1/3
Top product too much, best thing to bathe the children.
Cool, can be regulated by the fact of the game.
good
Perfect same to the image and it works very well you can regulate it so that the amount you want comes out and the battery lasts a long time, I recommend adding half soap and half water so that it comes out sparkling
I placed the soap and it works properly automatically, I love it👌🏼
I know, ale I didn't throw up my clothes and take a nice tack.
Neat design I think the performance is good. Good product It's easy to use.
Very functional Good foam with 25% of classic liquide soap and then to complete with tap water
Cool .. Better than expected... at first I put a lot of soap and little water and the foam did not come out then I saw that the amount of soap was less 20 or 30 percent soap and the rest water and voila soap foam.... Highly recommended
The dispenser is good, the plastic is good. I
The reaction speed is fast, so it is good to use well. The speed of soap coming out is not slow and good. The design is excellent and the finish good. If the floor is just plastic or silicone coasters, it will not slip even in the bathroom. A little bit of a regret/C type charging, so good and overall very satisfied.
The dispenser is aesthetically made of good materials. When one part of a regular liquid soap is mixed with three parts of water, a nice foam comes out. There's enough of her on the other ooze to successfully wash her hands.
Ok, other type of soap dont make the foam and make the dispenser stuck.
Bought 2! another dispenser for a friend for a gift! Recommend!
A very very good product the true quality-great price best impossible is sure I will buy one more to give to a family member
Cool stuff, just don't pour a lot of soap, dilute 3*1
good product
Very good item and will purchase again
Excellent soap dispenser! Works flawlessly and looks very nice! I can only recommend!
cool, perfect for me
The dispenser seems solid, the foam produces no problem.
The disperser is fully consistent with the description. Works. There is a wall mount. The only disadvantage is that to charge you need to remove the device from the Mount. Since the charging port is at the back.
I am very positively surprised. The foam is abundant despite the use of the most ordinary liquid soap.