SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These slippers stand out for their unique and classy appearance, which I absolutely adore ❤️❤️
Simply put: Buy Them! 😂 Their design exudes elegance without looking inexpensive.
They're both attractive and comfortable to wear.
The quality is impressive for the price. They require a bit of wearing in, but achieving that luxurious look is totally worth it.
I adore these sandals and affectionately refer to them as my fancy footwear. They subtly elevate any outfit. I highly recommend ordering a pair; you won't regret it.
These sandals are incredibly cute and perfect for pairing with my summer dresses. Although I can't yet speak to their comfort as it's still chilly here in Michigan, I am in love with them.
They fit perfectly and are excellently crafted.
These are very comfortable and well-constructed.
Among several styles I ordered, these were the ones I decided to keep.
The color of these shoes is stunningly rich, and their quality is top-notch. They've become my favorite sandals this summer, offering both comfort and a perfect fit.
These sandals are essential for anyone wanting to feel sexy without wearing heels. Now that I'm in my 50s, such shoes have convinced me to put away my high heels—well, most of them, except for the really high ones!
They're comfortable and versatile, matching well with many outfits.
I'm absolutely in love with these sandals! They're adorable, high-quality, and surprisingly comfortable. Despite my reservations about not trying them on first, the footbed turned out to be more comfortable than anticipated. The beige color I chose is versatile, and I'm eager to purchase more.
I'm thrilled with these sandals' appearance, which closely mimics a pricier luxury brand's famous design. The leather and sturdy sole seem to be of good quality. I'm very happy with this purchase.
These sandals are stylish, comfortable, and versatile.
This pair of slippers is beautiful and well-made.
Comfortable and cute.
My new sandals are both stylish and comfy.
They offer supreme comfort and are quite stylish.
A quality leather sandal indeed.
Having narrow feet, I was cautious about ordering these sandals, but they fit snugly enough to prevent slipping with each step, which pleased me.
These sandals are incredibly comfy and cute, reminding me of Hermes sandals. This is my second pair!
Fashionable and comfortable, these sandals are a trendy choice.
I adore these sandals. Although they're not the most comfortable initially, they seem to become more so as they're broken in. They're the perfect choice for a slightly more formal sandal.
After much anticipation, the product didn't live up to my expectations.
Upon opening my package, the color immediately impressed me. These sandals offer a slight cushion and better tread compared to a pair of Hermes sandals I own, which lack these features. They'll complement many outfits.
I'm impressed by the quality of these sandals, though they are a bit narrow. Nonetheless, they're truly beautiful.
While cute, these sandals are extremely flat and lack flexibility, making it feel as though I'm walking with planks strapped to my feet.
These sandals are perfect for daily wear and are remarkably affordable.
They're quite pretty, made of good material, feature a beautiful color, and are highly versatile.
An excellent Hermes alternative. There's no need to spend a fortune when there are durable and classy options available for much less.
Excellent 👌
The delivery was incredibly fast, and the sandals are absolutely gorgeous!
Having developed bunions from wearing high heels, I found these sandals perfectly accommodate my condition with the top leather opening right where my bunions are. They're sexy and receive lots of compliments.
These sandals are stunning and ideal for hotter days, especially when my feet tend to swell.
Adorable and durable, I highly recommend these sandals.
The quality and color are fantastic. They might not be the best choice for very wide feet, but they're the perfect summer sandal for dressing up or down.
They're super cute, and while not the comfiest flats around, they're pretty good.
The quality is exactly what I was searching for.
It's a lovely sandal, seemingly well-crafted compared to other purchases I've made.
The quality is exceptional. It's a sign of a well-made product when it has a certain heft to it. I've always wanted these, and I was able to get them at a great price. My advice? Go for it.
The shoes are stunning. Initially, they felt a bit snug, not lengthwise but across the instep. However, being made of leather, they soon adapted to my foot shape, now fitting beautifully. I'm definitely considering another color variant.
I'm satisfied with the product, although they're a bit stiff and make noise as I walk.
Extremely comfortable and versatile, these sandals offer great value for money.
These shoes are fantastic and comfortable, with a cushiony sole and genuine leather construction. I absolutely love them!
Onlookers often mistake them for Hermes.
The comfort is unmatched, the leather quality is nice, and they appear more expensive than their actual cost.
These sandals are not only classy but also fit well and are comfortable.
The color is exactly as shown in the photos, made of genuine leather, lightweight, and comfortable.
These sandals are really cute and have endured weeks of walking around New York. They're a great basic black sandal that matches every outfit.
They're comfortable, cute, and affordable. I plan to get another color!
This sandal is both stylish and comfortable, making me glad about the purchase.
Made from quality material and true to the color shown in pictures. I'd definitely buy it again!
Comfortable and suitable for dressier occasions.
The size is as expected, looks perfect, and being leather sandals, I'm thrilled with this purchase.
😘😘😘
The quality is excellent; I love them 🥰
I was skeptical about ordering sandals online, but these surpassed all my expectations. They are the epitome of style meets comfort, with a rich color that catches the eye and a fit that feels tailored to my feet. The compliments have been non-stop since I started wearing them. These sandals are not just a purchase but an investment in my summer comfort and style.
Upon unwrapping these sandals, I was instantly impressed by the color and the subtle cushioning, which is a step up from other high-end brands I've tried. They've proven to be incredibly versatile, matching with a wide range of outfits, from casual to more dressed up looks. The quality and comfort have made them a valuable addition to my footwear collection.
These sandals are a game-changer for me. Transitioning from high heels due to comfort, I didn't expect to find something that matched their elegance until now. These sandals not only provide the comfort I was seeking but also keep the style quotient high. They've become my favorite accessory, complementing every outfit with their chic design.
After receiving these sandals, I was immediately struck by their luxurious appearance and the quality of the leather. They fit like a dream, snugly enough for my narrow feet without any slippage. Wearing them feels like a blend of elegance and comfort, making them my go-to choice for both casual outings and more formal summer events. Highly recommend to anyone looking for stylish yet comfortable summer footwear.
I've finally found the perfect summer sandals! Not only do they boast a stunning design that effortlessly elevates any outfit, but they also offer unparalleled comfort right out of the box. The craftsmanship is evident in every detail, making them a staple for any summer wardrobe. I'm already planning to purchase another pair in a different color.