SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, it is made of metal that looks very good quality, it is perfect to carry it anywhere.
Super knife. Very cool, small, compact knife, perfect for pockets. Can be fixed on the belt which gives an additional way of holding.
Cool mini knife. Smaller than I anticipated. Has clip holder, no blade locking mechanism for open and close just screw on. Good for convenience. Recommend👌
it came in pretty sharp and overall it's a really nice knife
The knife is good. I cut my finger it’s pretty sharp. I would recommend to buy.
Great for the value, decently shape blade and the belt clip is tight and rigged.
It is a very small knife
Smaller than I expected.
cool
Very beautiful l and it is very sharp as well as touch and I have already cut kkkkkk
it's not necessarily a bad knife, it's just very small. I would recommend if you don't mind the fact that it's tiny.
Nice, compact knife.Exactly what I expected.
Is OK arrived sharp I'm in shock
It's ok
The knife is metal, I took black, there are no buttons to fold, pull it out by hand, although there is no problem with this. Came blunt, but it was not difficult to sharpen, the black spraying on the blade will probably be erased during sharpening over time. Corresponds to the declared dimensions, the blade is 6,5 centimeters long. I was quite satisfied
Good knife came very sharp
I am over all satisfied with the product
recommended product
veryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy good product
excellent
Great knife good for camping god sharp and good for self defense
Small, but good
Knife comfortable in hand. But need to be careful when folding, not fixed, finger may be affected. There is an iron pin on the knife, which allows you to carry it in your pocket. Recommend
Useful thing. Quality as described.
It’s pretty good but if it was a little more sharper it would’ve been better…
Sharpened the knife and it’s great, really light and about 3 inches in length so great for fishin, cutting line and such