SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm totally smitten with this bracelet and wear it daily. No signs of tarnishing, though I do remove it for showers and dishwashing.
Incredibly beautiful! It remains unchanged even after getting wet.
Completely charming, I wear it constantly without any discoloration to my wrist.
It's the perfect size and very comfortable to wear.
It's simple, pretty, fits well, and I really like it.
This affordable bracelet is cute, of good quality, and matches the pictures perfectly. I'm really fond of it.
I'm utterly in love with this bracelet!
Absolutely lovely, though a bit large, but it's super cute nonetheless.
Fits perfectly and looks very cute, especially when paired with the matching ring.
Looks exactly as it does in the photos. Highly recommend these stainless steel bracelets; they look stunning when worn together.
The material quality is outstanding, making me very happy with its strong and high-quality stainless steel construction.
Precisely as described—solid and well-constructed.
Matches the pictures perfectly. It's adorable and seems to be of good quality.
Adore this bracelet, and though it didn't come with charms, it's charm-compatible, showcasing its versatility.
The distinctive hook design is a stylish addition to my bracelet collection.
An absolute gem; it hasn't tarnished even after a month of wear. True to its stainless steel claim, both the appearance and quality are impressive. Though it looks small initially, it adjusts to fit larger wrists easily.
This stainless steel heart bracelet is exceptionally crafted, appearing sturdy and durable. Plus, the price point is excellent.
Fantastic purchase, my fifth one so far. It's durable with a unique design, making it a highly recommended purchase and a wonderful gift idea.