SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The struggle with constant notifications popping up on your phone can truly be distracting especially when trying to focus on work or studies but thanks to this fantastic gadget things have changed drastically for me! This Timer Lock Case comes equipped with a customizable timer allowing you complete freedom in deciding how long you want your device inaccessible – ensuring productivity isn’t hampered due to unnecessary scrolling through social media feeds or news websites! Plus there's also an 'Emergency Access' function providing relief from worry about missing important calls/messages whilst your device is securely locked away inside the case! All these features combined make this product worth every penny spent!
Love this timer lock case! It helps me manage my screen time effectively. 👍
What a fantastic product! The customizable timer is truly a lifesaver for limiting my kids' phone usage.
i've seen anything like this before it's so cool how you can set your own times and there's even an emergency access feature!
This little gadget has done wonders in helping me curb my smartphone addiction. Highly recommended!
The best thing about the case is flexibility; you can adjust the timing to suit your needs perfectly.
An absolute must-have for anyone struggling with digital detoxing. I'm sold on it!
this device makes sure i stay focused during work hours by locking away distractions, pure genius 😊
Impressive
I was skeptical at first but now I am completely blown away by how effective this tool is in controlling phone use.
A practical solution to keep our phones out of sight and mind during family time or study sessions.
satisfactory
It’s simple yet innovative design combined with user-friendly features make it worth every penny spent.
No more worries about excessive screen time - thanks to this efficient timer lock case 🎉
This tool has been instrumental in helping me maintain a healthy balance between work and personal life.
recommend
I'm impressed with the quality of this product - sturdy, reliable and does exactly what it promises! 👏
I've been using this timer lock case for a while now and I must say, it's one of best purchases I've made recently. As someone who was constantly glued to my smartphone screen, this tool has helped me regain control over my screen time. The customizable timer is incredibly convenient as it allows me to set specific when I want my phone locked away - perfect for those focused work sessions or peaceful family dinners. And even though the phone is locked up, the emergency access feature ensures that I'm never completely cut off from important calls or messages. It's a simple yet highly effective solution for managing smartphone addiction.
ok
This case has really helped curb my smartphone addiction. Highly recommended!
worthwhile
the material of the product is plastic. the loker is very strong, I can not open it even with great effort. works up to 12 hours
Super handy tool for managing screen time, love the customizable timer!
Very satisfied and I highly recommend