SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well, the image is good
The device impressed, due to the quality, the it has an adequate audio, with good volume, without need to auxiliary sound, the image has good definition. Was worth the acquisition.
Wow! This portable projector has exceeded my expectations. It's perfect for movie nights at home.
The size of this projector is just right – small enough to take anywhere but powerful enough to project clear images.
so easy to set up and use
Suuuuuuupeer. What a cool thing, I love it, kids love it. Just a bomb. 😍😍Thank you very much! Bright, the sound is excellent, adjustable and easy to adjust🤗Who also looks at the product for a long time and doubts how I risk ordering or not, then this is a sign for you, definitely order!!!
I don't even have words to say, this is the second I buy, I love, and I must buy more to give as a gift, image and wonderful resolution
Great product!!! Love watching movies with friends thanks to its portability 😊
best purchase in ages!
Great product recommend, working perfectly .. Surreal quality.
The wireless capabilities on this device are top-notch - no lag or buffering issues at all.
I can't believe something so small could project such clear images. It’s perfect for my home
wasn’t expecting much because of its size...but wow was i wrong!!
Excellent product, especially considering the price point. Highly recommended!
Very good projector. I did the tests it is good for the slide, the image is very nice, there is no problem with edges without focus. Looks like a professional, and for the cost benefit is worth it. I don't know if there will be any problems ahead. But so far it's what I 've been looking for, the best I 've ever used.
Portable and powerful
Arrived on time, quality according to the price, can decrease the size of the screen, depending on the size you want, have to regulate the focus of the image, install apps and tals, comes with the control and the US cable, highly recommend!
I love how easy it was to connect devices through Bluetooth. Super convenient!
Great purchase.
Impressed with the image quality. It's perfect for presentations and movies.
quality is very good really recommend as it is very useful to use
It's compact, easy to use, and delivers clear images
The projector is very cool, bright, the speaker sounds good, the picture is juicy, the colors are bright, night scenes in films and TV shows can be seen
I'm loving it
You can watch it during the day, but the best effect is at night
Compact yet powerful - it's everything wanted in a portable projector.
It arrived in perfect condition, it works and it is seen with a super clarity, the only problem it would give it would be, within the applications it does not reproduce Disney unless you connect it to the Hd cable
So happy with this purchase