SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The introduction of this robotic vacuum into our household has utterly transformed my daily routine. I've seamlessly integrated it to embark on its cleaning journey every morning and once again post-dinner. This scheduled automation has not only uplifted the cleanliness level of our floors but has significantly liberated my time, allowing me to divert my attention to other pressing tasks or indulge in some well-deserved relaxation. The impact has been profound, with the convenience and time efficiency provided by this device validating the investment as not just worthwhile, but indispensable. Reflecting on my initial skepticism, I now realize the transformational power of integrating such advanced technology into our daily lives. The ability of this robot vacuum to operate independently, navigating through the complexities of home terrain with ease, has not only met but exceeded my high cleanliness standards. The convenience of waking up and returning to a meticulously cleaned floor, without the need to manually intervene, cannot be overstated. It's a testament to the wonders of modern technology and how it can enhance our living standards in ways previously unimagined. In summary, this device has not just been a product but a game-changing companion, reshaping my approach to household cleaning. The once tedious chore of vacuuming has been replaced by a seamless, automated process that provides both impeccable cleanliness and unparalleled convenience. The value it has added to my life — freeing up precious time while maintaining the highest cleaning standards — has made every penny of the investment worthwhile. In a world where time is of the essence, this robot vacuum stands out as a beacon of efficiency and reliability, truly a marvel of modern home management.
As a pet owner, this vacuum is a godsend. It handles pet hair and dirt with ease, and the mop function is perfect for dealing with paw prints. Plus, the smart app control is incredibly user-friendly.
This is my inaugural venture into the world of robotic vacuums, and I must say, I'm thoroughly impressed with my choice. The technology behind this device is remarkable, offering the ability to map out each room through a smartphone app, track its current location and cleaning progress, and even set schedules and designate areas off-limits. Our multi-story townhouse posed no challenge, as it adeptly created detailed maps for each floor. These maps are customizable, allowing for the segmentation of spaces and naming of rooms for targeted cleaning. I have the flexibility to arrange cleaning sessions in advance or direct the vacuum to specific areas as needed. However, it's worth noting that the vacuum's ability to clean under furniture like beds and dressers depends on the clearance height, which in my case, wasn't sufficient. I've encountered minor issues with the bin emptying process, particularly with cat hair forming clumps that sometimes resist being sucked into the collection bag. This hiccup, though, occurs only about 30-40% of the time and can usually be resolved by manually breaking up the contents of the dustbin. Despite this small snag, my satisfaction with this robotic vacuum remains high.
Truly amazed by the capabilities of this vacuum. It's thorough, intelligent, and the customization options via the app are incredibly useful. It's taken the chore out of vacuuming, making it something I no longer dread
Embarking on the journey with this automated cleaner has been nothing short of astonishing. Its sophistication and technological prowess are evident in its ability to map out the entirety of my home, devising the most efficient cleaning paths imaginable. This level of intelligence and adaptability is not just impressive; it's a leap forward in cleaning technology, showcasing the marvel of advanced robotics in everyday household tasks. The convenience factor is through the roof — being able to command and monitor this cleaning assistant from anywhere at any time via a smartphone app is a game-changer. Whether I'm at work, out for a run, or away on vacation, the peace of mind that comes from knowing I can keep my home clean with just a few taps on my screen is unparalleled. It's as if I have a reliable cleaning service at my fingertips, without the recurring costs or need to schedule appointments. Moreover, the regular software updates this device receives are a clear indication of its evolving nature. Each update brings improvements and new features, ensuring that the cleaner not only maintains its efficiency but actually gets better over time. This commitment to continuous enhancement speaks volumes about the dedication to quality and user satisfaction embedded in its design philosophy.
This compact dynamo has shattered every expectation I had for what a cleaning device could achieve. Its small stature might deceive at first glance, but within its sleek design lies a powerhouse of cleaning efficiency. The ease with which it navigates around furniture, under tight spaces, and over various surfaces to capture dirt, dust, and pet hair is nothing short of miraculous. It's as though this little wonder was designed to challenge and redefine the capabilities of traditional vacuums, effortlessly outperforming them at every turn. The battery life of this device is another area where it excels spectacularly. It possesses the stamina to meticulously clean the entire house on a single charge, a feat that is as impressive as it is convenient. But it's not just about the physical cleanliness this device brings to my home; it's about the transformation it has spurred in my overall quality of life. The automation it introduces into the cleaning process has liberated hours of my time, allowing me to focus on what truly matters. My home now feels cleaner, healthier, and more inviting, thanks to the relentless efficiency of this robotic cleaner. The journey from skepticism to absolute reliance on this compact, yet powerful cleaning companion has been an enlightening experience, showcasing the incredible potential of technology to improve our daily lives.
This is the best thing I've ever bought for my home. It's diligent, quiet, and the filtration system is excellent, leaving the air feeling cleaner. The convenience of scheduling cleanings cannot be overstated
The app control is so convenient. Can start it from anywhere
I recently upgraded my cleaning routine with this amazing device, and it's been a game-changer. Not only does it keep my floors spotless, but the mopping feature is a dream come true for my hardwood floors. The automatic dust disposal means I hardly ever have to think about emptying it. It's incredibly efficient, navigating around furniture with ease, and it's quiet too! The scheduling feature is fantastic; my home is clean before I even walk through the door. Absolutely recommend it to anyone looking to make their life a little easier
I was amazed by how quiet this machine is! It does its job without disturbing anyone, which is perfect for our newborn's nap times. The cleaning power is top-notch, and setting it up was a breeze
As someone who values a tidy home but loathes the monotony of daily vacuuming, this device has been a godsend. It's fascinating to watch it work, methodically covering every inch of the floor, even navigating around chairs and under tables with ease. The convenience of scheduling cleanings through a smartphone app means our home is always guest-ready. Additionally, the customer support for this product has been outstanding, providing peace of mind that any potential issues will be promptly addressed. It's not just a cleaning device; it's a part of the family now
This little wonder has exceeded all my expectations. Cleans like a pro
I’m amazed at how well it transitions from carpet to hardwood floors
I was skeptical at first, but this gadget has exceeded all my expectations. It efficiently cleans every nook and cranny, and the battery life is impressive. The fact that I can control it with my voice using smart home assistants is just the cherry on top
Bringing this sophisticated cleaning assistant into my home has transformed my daily chores. Its ability to mop and vacuum without needing any supervision has given me back countless hours each week. The standout feature for me is its automatic dust disposal system, which means I don't have to worry about constant maintenance. It navigates my home's layout with ease, thanks to its intelligent design, ensuring comprehensive cleaning coverage. The integration with smart home systems allows me to control it effortlessly, making it a seamless addition to my lifestyle. Its quiet operation is another plus, working in the background without ever intruding on my day. This device has elevated my home's cleanliness to a new level, and I couldn't be happier
This has been a fantastic addition to our home. It's smart enough to navigate around furniture and under beds, ensuring no spot is missed. The dustbin capacity is surprisingly large, which means less frequent emptying. Truly a smart cleaning solution
Incredibly smart, avoids obstacles with ease. Truly impressed by its capabilities
I was initially hesitant to invest in this piece of technology, but it has completely changed my outlook on household chores. With two dogs and a cat, our floors are constantly in need of cleaning. This device navigates through our home with impressive intelligence, avoiding obstacles and efficiently picking up pet hair, dust, and debris. The scheduling feature is a lifesaver, allowing me to set it to clean while we're out, ensuring we always come back to a clean home. The ability to control it remotely through an app adds a level of convenience I didn't know I needed. It's not just a purchase; it's an investment in a cleaner, more pleasant living environment
This device has been a lifesaver for my busy household. It quietly goes about its business, leaving behind impeccably clean floors. The app integration for remote control is incredibly user-friendly and convenient. A must-have for anyone looking to simplify their cleaning routine
The scheduling feature is fantastic. Wakes up to pristine floors every morning
So quiet and efficient, it cleans without disturbing our daily life
I can't express enough how thrilled I am with this vacuum! It's been a game-changer in our household. Initially, my husband was skeptical about getting it, but now he's as big a fan as I am, even finding joy in watching it work its magic. This incredible device has simplified our lives significantly. Its performance was so impressive over the holidays that it convinced both my daughter and sister to purchase their own, and they're equally enamored. My daughter, dealing with a two-story home, is even considering getting another one for the upper level. The recommendation came from my other daughter, who has been enjoying the convenience of having her floors cleaned on a schedule. As for me, being home, I have the luxury of deploying it as needed. It excels on our mostly wood floors and does wonders in the carpeted bedrooms, leaving them perfectly clean and beautifully lined. The app is user-friendly; my husband easily set up no-go zones around cables. I love the precision with which I can direct it to clean specific areas like the kitchen. Honestly, I have nothing but praise for this vacuum. It's incredible, and I wholeheartedly recommend it to anyone looking for an effortless cleaning solution.
Effortlessly picks up pet hair. A must-have for animal lovers
Never in my wildest dreams did I imagine I'd become so attached to a household appliance, but here we are. This incredible gadget has freed up so much of my time, allowing me to focus on more important things than vacuuming. It's smart enough to handle different floor types, seamlessly transitioning from hardwood to carpets without missing a beat. The edge cleaning feature ensures that baseboards and corners are just as clean as the center of the room. Plus, the filtration system works wonders for the air quality in our home. It's truly a set-it-and-forget-it solution that keeps our space spotless
This device has been a revelation for our busy family. It keeps the floors immaculate, which is no small feat in our active household. The simplicity of setting it up and letting it do its thing is fantastic
A marvel of technology! It navigates my cluttered apartment with ease, avoiding obstacles and managing cords without getting tangled. The automatic recharging feature means it's always ready to go when I need it
This little marvel has transformed my cleaning habits! It effortlessly sweeps and mops my entire home, reaching under furniture where I usually struggle. The best part is its self-cleaning dock - no more handling dust or debris. It's smart enough to avoid obstacles and manage different floor types without any input from me. Setting it up was a breeze, and now my floors are consistently clean with minimal effort. It's an incredible time saver for a busy person like me
This little machine is a powerhouse! It picks up more than I ever expected, and its slim design allows it to clean under most furniture with ease. The peace of mind it offers is worth every penny
I recently upgraded my home cleaning routine with this cutting-edge floor-cleaning device, and I've been blown away by the results. Its dual functionality not only vacuums with incredible efficiency but also mops floors to a sparkling finish. The automatic dust collection feature is a game-changer, saving me the hassle of constant emptying. Its smart navigation system seamlessly maneuvers around furniture and avoids obstacles, ensuring no spot is missed. The convenience of scheduling cleanings through my smartphone has freed up so much of my time, allowing me to focus on other activities while it does the heavy lifting. The peace and quiet it operates in is just the cherry on top, making it possible to run it any time without disturbance. It's been a fantastic addition to my smart home, enhancing cleanliness and simplifying chores
Love coming home to clean floors without lifting a finger
I'm thoroughly impressed with this cleaning wizard! It seamlessly integrates vacuuming and mopping, leaving my floors immaculate. The automatic emptying feature is a blessing, sparing me the mess and hassle. It navigates my cluttered spaces with surprising agility, never missing a spot. The convenience of scheduling cleanings means I always come back to a fresh home. It's quiet, efficient, and incredibly effective. A must-have for anyone wanting to upgrade their cleaning game without lifting a finger
This cleaning device is a game-changer. It's smart, efficient, and the battery life is fantastic. The ease of use and the thoroughness of the cleaning it provides have made it an indispensable part of our home
I was blown away by the efficiency of this robot. It tackles pet hair like a champ and the edge cleaning feature ensures that no corner is left untouched. It's like having an extra set of hands around the house.
I've been using this revolutionary cleaning gadget for a few months now, and it's been nothing short of a miracle worker in my home. It vacuums and mops with precision, leaving my floors immaculate. The self-emptying feature is incredibly convenient, minimizing my interaction and making the cleaning process practically hands-free. It's impressively smart, avoiding obstacles and mapping out my home for efficient cleaning paths. The ability to control it remotely has been a significant time saver, allowing me to initiate cleaning sessions from anywhere. Plus, its whisper-quiet operation means it can work anytime without bothering anyone. This device has redefined home cleaning for me, blending technology and convenience perfectly
Absolutely adore this gadget! It glides across my floors, leaving them spotless
Oh my goodness, where do I even start with this marvel of a device? 🤩 For the longest time, I was on the fence about whether a smart home robot vacuum cleaner would be a necessary addition to my home. I've always been somewhat of a cleanliness freak, ensuring every nook and cranny of my floors are spotless. And then, we welcomed a furry friend into our home. Despite claims of being a low-shed breed, our adorable pooch somehow managed to leave fur and dirt everywhere, making vacuuming a relentless task that needed attention twice a day. 😅 Enter this smart home robot vacuum cleaner. 🌟 Setting it up to run its rounds every morning and again after dinner has completely transformed my daily routine. It's like having a personal cleaning assistant that takes care of the floors without needing any supervision. This means more time for me to focus on work, enjoy some leisure time, or dive into other chores without worrying about vacuuming. The hands-free dust disposal feature is a dream come true, ensuring that I don't have to deal with the mess myself. 🙌
Absolutely love this vacuum!🤖💨🤖💨🤖💨
Controlling this vacuum with my smartphone has been a game-changer. Setting up no-go zones and scheduling cleans while I'm away is the height of convenience. Plus, the suction power is unmatched!
Incredible! The vacuum and mop combo leaves my home sparkling. Plus, controlling it with my phone is so convenient!
The auto dust collection is a lifesaver, and it keeps my floors spotless. A game-changer for sure!
It's not just a device; it's a high-tech assistant that has taken the chore out of cleaning, transforming it into a hassle-free task. The 2700Pa suction power ensures deep cleaning, picking up dust and dirt that would have been missed otherwise. This smart vacuum isn't just about cleaning; it's about enhancing the overall quality of life by providing more time to enjoy the things that truly matter.
The high-capacity battery allows for extensive cleaning sessions without needing a recharge. Watching it automatically return to its dock is fascinating. It's not just a vacuum; it's a part of the family now!
Integrating the vacuum with my smart home system was a breeze. Telling it to start cleaning through voice commands is incredibly convenient and feels like magic. A must-have for any tech-savvy homeowner!
The smart navigation is mind-blowing! It avoids obstacles with ease and cleans every corner. Plus, the battery life is fantastic!
This compact little wonder has completely exceeded all my expectations! Despite its small size, it packs a powerful punch when it comes to cleaning. The 2700Pa suction power effortlessly picks up dirt, dust, and pet hair, things our old vacuum would have a hard time dealing with. The dual-function of vacuuming and mopping ensures that our floors are not just clean but spotless. 😍
The intelligence of this vacuum is astounding. The LDS SLAM technology ensures it cleans efficiently and avoids obstacles seamlessly. It's like having a robot butler dedicated to keeping my floors clean.
A pet owner's dream! Picks up fur and dirt effortlessly. My home has never felt cleaner. Absolutely recommend it!🐶❤️
The 2-in-1 vacuum and mop feature leaves my floors impeccably clean, saving me so much time and effort. Its smart navigation means it never misses a spot. A true lifesaver!
The seamless integration with Google Assistant and Alexa has elevated the cleaning experience. Commanding the vacuum with my voice while I'm doing other things is the ultimate convenience. It's a futuristic cleaning solution!
This smart vacuum has transformed my cleaning routine! The automatic dust disposal means I never have to touch dirt again. Its smart navigation ensures a thorough clean every time. Absolutely worth it!
Hands-free dust disposal has been a major convenience. Not having to worry about cleaning out the vacuum after every use is a major plus. It's hygienic, efficient, and makes life easier.🗑️🚫
Customizable cleaning plans via the smart app have made it easy to maintain a clean home on my schedule. The virtual no-go zones ensure it only cleans where I want it to. Brilliant technology!
Integrating it with Alexa has made cleaning fun. I just tell it to clean, and off it goes. It's like living in the future!