SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and comes with the parts needed to install. Works keeping our toddler from climbing down the stairs. highly recommend this.
Sturdy and strong. Keeps the dog out even when up against it. Dogs can still see me. Retraction is powerful. Easy to install. Works great. So glad I found this.
Second time ordering! I wanted one for our front porch so I can let the dog out there this winter on warmer days and not worry about her going off to the road. She is tired of being in the house. These are the easiest gates to install. I installed it without the help of my husband. You just need a good drill, and don't use a Phillip's screwdriver head that is too pointed; it will strip the screws. Instructions are perfect, and the price was even more amazing this time. The one on our back deck, that we got in the summer, is holding up through winter. I hope the push button lock continues to work for both of them, for a long time, because these are definitely the best gates.
best investment yet!
absolutely love it
Easy install and looks great
I love very cute and safe
LOVE it. it keeps the dogs out while my child eats. also keeps everyone out while I cook dinner. it's sturdy & very well made. it was definitely worth the purchase. we plan on buying a couple more for other places in the house!
works as baby gates
does the trick, easy to put up and works well.
It's better than I thought
this was the best thing that I’ve ever bought in my life. It’s perfect for what you need it for I would buy again.
love it ❤️
100% really love it,
So far so good, Easy to install & seems sturdy enough, but the baby will test it when he comes to visit. I would have given a better review if it didn’t take so long to get here.
good quality, accurate to measurements described
It was excellent in the space that needed to be secured.
Gate is great quality, perfect for my dogs.
Love this gate. It was very easy to install. Product came very quickly.
quality/price good. easy enough to put up
such a good buy am going to purchase another for other parts of my home. you can see from the pic it's doing it's job. if you are considering buying one for children/babies I would 10/10 recommend
Works perfectly to keep my dogs away from the dining table when we have guests over it’s easy to use.
Perfect for what we needed. Better solution to stop our dog from going up or down steps.
Love them!!! Easy to install, perfect for my dogs. Highly recommended
works great
absolutely love these gates
Exactly what I was looking for. Definitely would recommend and will probably buy another one
Love this gate, it works fantastic and no more marks on my door frames and it was easy to install. I installed 3 in an hour, the first one took a little time, only because I didn't know what I was doing but the other 2 went up quick. Excellent product
I love it. Got this to put on our deck to keep our elderly dog from going down the steps while we are out there. Easy to install. Awesome gate.