SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light and not heavy at all
This piece is great for carrying multiple items at once, I recommend it
Great price for these! I love that it has 2 type c ports and 1 usb. You’re not going to find these for a better deal anywhere else. Highly recommend and I’ll be ordering more.
It works great when I plug my apple C charger into it, charges my apple products fast! The combination of having two apple C ports and one USB—all in to one charging port is perfect! Now, I can get rid of my older charging ports that only have 1 usb option, those old ones take up a lot of space on my limited outlets. I am very happy to have more outlet plugs available to use in my home!
Very practical and charges well
This product meets my expectations. Fast charging. It has 3 ports. Excellent
Excellent product👌, I needed one like this a long time ago.
Currently using the charger! It does work and I’m able to use my apple 15 charger! Nice and easy to use! Feels super light so I will be careful where I place/store it. Very pleased with it🤗
seems to work pretty good and super charges my phones I like it has the three different outlets for different types of cords. and seems durable
Works perfectly and it is the second or fourth one I've had to buy because my kids keep taking mine
perfect for my needs, nice and easy to use, exactly as described, exactly as described, got at a great price, perfect for my needs, fast charging, satisfied, thankyou, super, very pleased with it
exactly as described, got at a great price
works as it should...powered up my Samsing s22 ultra very quickly
Works as described. No issues.
nice and easy to use, perfect for my needs, exactly as described, , got at a great price, bought just in case,, excellent qaulity
This is my second one I ordered. It is a fast charger. Works well with a fast charger cord. Good quality at a good price.,
This is a great charger. It charges my big IPad in half the time!
Very good charging, fast and looks good
Exactly as described, definitely worth the very little I paid for it.
Works great, you just need the right USB cable for it then it's really fast charging, glad that I got this.
This USB is good.
got at a great price
Great like picture work fine
I have a single cup coffee pot that uses USB. Most of the plugs I have with USBs in them are large for my kitchen wall spot. This one is really cool because I can charge my phone & make my coffee in the same outlet. This is truly packable if you're traveling & trying to minimize. Very sleek stylin'.
this is a very fast charging block, excellent value, it charges 3 different devices at once, highly recommend if you're looking for a fast charging block, works amazing!
For me excellent, what I was looking for, meets my needs just as I expected. Thank you very much and I recommend it for anyone who needs a charger with multiple inputs, it provides fast and efficient charging.
Charges really fast, Very good product! Highly recommend
worked perfectly, fast charging, good product, got at a great price im satisfied with the item it charges fast I like that , nice and easy to use
nice and easy to use, exactly as described
I love the fact that I can charge using usb or the c slots. Makes double plug in easy. I usually end up losing one or the other. Now I can simply keep this one on me and no more searching. Good for the price and it arrived quickly.
nice and easy to use
Very good quality and charges too fast, within an hour my battery is almost 100%
seems to work well with my 100 watt cord. good buy also