SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I tried using it right away, and I was very satisfied.
This is brutal excellent product when I use it I feel like seeing gone to the dentist I love too much it is the best I could see found I recommend it is a good buy 💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖
Very nice arrived in good condition and works properly
Works great
Today I tried it, it works pretty well Excellent what he throws with a lot of pressure
Excellent
It's a little bigger than it looks, it's very good, the water has quite a lot of power and it arrived loaded and in excellent condition
Magnificent. It has a strong pressure, which I have to tilt down because the trickle reaches the ceiling.
stronger than expected!
Excellent, it lacks a little more pressure but it does its job
Very good
I haven't used this one, but I have another one kind like this, and it works great, so this one should be even better product, handy, gets the job done. This one was purchased for my daughter who has braces.
currently charging it but haven't had the chance to try it out yet
handy, does the job
amazing quality! i would definitely recommend! very nice. all of the setting work and powerful.
Lol didn’t know that it was this big but it looks like it will work well. I recently just got braces and it’s easier for me to use a water flosser I’m very excited to use it.
This is all it comes with and this is, awesomeness 😎, works pretty good
Happy with this order
Excellent product! Saw results immediately.
nice very satisfied,
Very nice product, easy to handle and operate, recommended
Excellent. Loved it 10 out of 10
I like it🤗
Excelente performance. Helpful. Water container kind of small
great item, works pretty good!
This works great. I have stains in between my teeth that are clearing up since I started using it. I also had some tarter at the gum line that is also looking a lot better. I highly recommend using this water flosser.
Works great!! perfect for traveling!!
Very good item, love it!!
love this, it works great! I can actually see it cleaning out between my teeth!
works great, hasn’t died after several uses
super powerful!! make sure it is in your mouth when on!!
It works pretty good!
I enjoy this gadget. I like there's no cables and hoses and its rechargeable. Not like my old one that's took up space on the bathroom counter. Makes my day easier.
Love love love. So convenient and easy to assemble.
Pretty much what I was expected