SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Let me tell you about this absolute gem of a buy I made recently! It's this portable magic kit and it is seriously the bomb. You know when you get something new and all your buddies are just green with envy? Yeah that was totally my scene after I got my hands on this bad boy. My friends' jaws were practically hitting the floor - they couldn't believe their eyes! The look on their faces?less! They were absolutely floored with what I could do using just one compact little box of wonders.
It’s perfect for impromptu performances! No need for elaborate setup or preparation time – just whip out your box of tricks and voila! Instant crowd-pleaser right there! If you’re looking for something to spice up your gatherings or simply want an ice breaker at social events then look no further than this little gem right here.
I'm amazed 🎩✨
No capital letters needed to express my love for this magic trick box. it's simply astonishing!
Incredible value for money, I've had hours of fun already
It's compact and lightweight, making it easy to carry around my bag or even pocket.
this small but mighty tool has brought joy and laughter into our home. we're having a blast learning new magic together.
never miss an opportunity to impress with a quick trick
A great addition to any magician’s arsenal.
i was skeptical at first, but now i’m sold. it’s amazing what you can do with just one little box 💫
My children absolutely adore it and we spend hours together mastering tricks and putting on mini performances for each other. This isn't just a product; it’s become an activity that brings us closer as a family.
It's like having an entire magic show right in my handbag - always ready to wow my friends at parties 🎉
endlessly entertaining
It's compact, easy to use and the tricks are seriously impressive.
I've had so much fun learning tricks and impressing my friends.
Never thought I'd be into until I got this mini wonder-box! Easy to carry around and even easier to learn from. A must-have!
There's something incredibly charming about being able to perform magic anywhere you go
handy, ok
Love this!
Small but mighty! This box is packed tricks that are sure to impress.
I've always been intrigued by magic but never really had the time or resources to delve into it until I came across this portable one-person magic trick box What sets this product apart is its user-friendliness - the included instructions are clear and comprehensive
It's been a hit wherever I take it!
Easy and fun!
Great value for money.
it’s like having a personal magician on hand all the time.
Can't recommend enough.
The perfect gift for the aspiring magician - compact, easy-to-use seriously impressive!
magical ✨