SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it, and I can recommend it. Not like a regular iron, but for trip is good.
For me it is perfect, it fulfills its function, takes good temperature
Great product for undemanding. Ironing takes a while longer and can't handle strong creases, but for its size and price, it's really very cool.
I receive it and and I try it. It works as I wish.
its good.
Good product with good quality. Satisfied🥰🤩🤩
It is very practical, small in size, but I thought it had more holes to pour steam, I clarify, it is not steam, it only has a Goyito in the middle that is to spray water.
I like a lot super practice the same as the photo🥰🙏🏻
good product
The product takes about three weeks to arrive. I've plugged it in works nice for now, I added water, sprays ok. I haven't ironed any clothing yet but I think it will do a good job considering the price. Thanks.
superb
fine
i can recommend it
We tested it today and it heats up quite a bit and it seems good quality .
Meets the purpose
it's good to heat
Just as seen and very hot, I would recommend it
Works very well for its bearing and is practical. I tested it immediately and 10 out of 10.
Arrived well
smaller than expected.but is very neat for portable use
Cool Iron, handy, works well, Irons
This beautiful and if it heats well
It is compact, very similar to the description, it looks resistant.
excellent
ok
Super good
It is small, it looks like a toy but very practical for trips, I have not made it work
It’s too good I’m so happy
Same as shown in pictures and it’s heat is perfect and spray working good it’s not steam it’s spray hole on heating plate
Working well
good for travelling