SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feels so good, It’s very adjustable, and i recommend this item. Will be getting this again!
I loved it warms up and takes away menstrual cramps
Super easy to figure out and works well.
works great and gets really hot (how i like it)! it’s smaller than i expected but it works a charm!
This heating pad is great for my females and it gets as hot as yu want it 😊
it works all day everyday or whenever you want to wear the heating on it works great and the vibration so that you're getting a massage so it works fantastic
Works extremely well! It heats up faster than I had expected and the vibration option makes this product top tier. I would definitely buy again for myself or even as a gift. This would have been extremely helpful when I was a teen dealing with menstrual cramps.
works great
It’s great , I’m using it as I type , 100% perfect
Amazing helped with my cramps right away and so comfortable, easy and quiet
First off this thing works was skeptical about purchasing but I absolutely love it for cramps . I’m fully prepared for my monthly unwanted guest to arrive
I LOVE this belt! It doesn't squeeze your waist to the point of discomfort and you can barely even feel the belt in general. It heats up in SECONDS and that's not even an exaggeration! Takes little time to charge too.
satisfied, excellent. heats up quickly. nice vibration patterns. elastic belt helps keep it in place.. I use it on my back, As described. great for travel.
Works so great and helps with cramps 100%
works perfectly, i haven’t gotten my period ever since i bought it but my sister has used it and said it worked amazing for her! i’m excited to wear this to work so that i can feel alive again even when im in pain
100% perfect, best purchase I’ve made so far from here
Very nice it helps the pain.
I loved it, it warms up super
WORKS SO GOOD!!! wear to school and nobody knowsss
I love this thing it makes me feel so much better on my period it really does help
It’s actually works amazing. Heats up quickly and stays at consistent temp. Highly recommend.
Love this for my period cramps. It vibrates and heats. It goes up to 55 and gets REALLY hot. Definitely useful.
Awesome packaging, same as pictured, waiting to try! Not sure how long it’ll take to charge!
Get you one it’s easy charges fast I suffer from endometriosis and this helps me a lot it’s a massager’s and heating pad at once I love it
definitely buy again, satisfied, excellent, nice gift for teens
satisfied, excellent; the noise will definitely put you too sleep due to it being soothing
I love it ! you can adjust the heat setting and it has a few vibration settings for when you’re really hurting
Works really well and looks just like the picture!
100% perfect . this thing is awesome I can still move around and do things with this thing on. Massaging me and I can get heating if I need to especially if I'm on my monthly
this is such a cute pink color, and it does get super hot! love love love it.
Works really well,have different settings for vibrations and heat. Depending on the temperature you put it on, it can get really hot but besides that I love it.
It came with full charged it’s fantastic
Very good. Warm up well. Perfect for menstrual cramps or back pain.
satisfied
amazing idea, love it works great, 100% perfect, nice gift for teens
very helpful for that time of the month! only thing is that the heating pad part only goes to 55
Fantastic. Has some vibrations and different temperatures it seems. Can’t wait to use it.
i absolutely love it so much !! it helps with my cramps so much and it made my cramps and erik’s calm down so much !! 10/10 recommend it’s so worth it 🙏. and it’s so stretchy and very comfortable to wear it also comes with a charger!!
perfect, strap is VERY elastic and adjustable, does get very hot which I love, haven't gotten my period yet this month but ik when I do this will help tons. very pleased with this product. 10/10 would buy again
Really good, nice material. Perfect gift.
Cool thing. I have heating pads I use for cramps, but this is more handy because I can walk around while using it, and the vibrating settings are nice. I’ve even wore it at work under my pants. 😊
I love it, it's very useful and relaxing... If you suffer from very strong menstrual cramps, this is what you should do. 10 of 10
absolutely love it. I use it all the time. I wish it stayed charged longer.
I love this!!! It heats up fast it’s comfortable and it has a vibrating setting! I definitely recommend this!! It seems so proffesional. I love this
love it works great, definitely buy again, satisfied, excellent, its good, amazing idea Wish I had had this when I was younger!
bought for my gf and she says it works well for her, just glad it can be somewhat helpful for her period 🥺
Awesome, It gets nice and toasty and has 4 modes of vibration. I bought this for my daughter, hope it helps.
excellent
This is great I love it I haven’t tried it yet because I just got it like 10 minutes ago and put it to charge. You can adjust the waist band to your comfort and yeah 10/10 love it.
This works so good and it heats up instantly , definitely buy again👍
I loved this! It came in a beautiful pink color and it’s works very well. It gets hot super fast and the vibrating setting helps a lot also!
I am in LOVE with this. I’m literally going to carry it with me everywhere. It heats up so fast and the vibrations are super strong.
Amazing! Gets a little warm make sure to wear it over something but works amazing.
This thing heats up FAST and gets HOT HOT HOT🔥🔥🔥It makes periods a whole lot tolerable! Comes with adjustable belt and charging cable. I was using a big bulky plug-in heating pad before. I love that this thing is cordless. I’ve seen these on the market for $50+ so BUY IT HERE LADIES!!
I loved it helps me a lot to soothe my aches and pains
nice gift for teens, 100% perfect haven't had a chance to use it yet used product and it is a awesome product.very handy and easy to use💯
satisfied, excellent. Warm up very quickly. Very easy to use. Can ware it everywhere. It's very quiet. Battery last long time. I will love it even more if the power of vibration is a little bit stronger. I understand it's only 5v. so can't expect much. It's good enough for the power it has.
Doesn’t worked how imagined it would but the heating part is my favorite. Heats up super quick which is so nice. But the vibration/massage modes could be a little more different but other than that it’s nice and super light weight. Band is super stretchy.
Work really good I was surprised , I’m satisfied, it’s excellent frl and it vibrates yeahh it real good y’all better get y’all one frl
great color, and small and compactible for travel, really got this for my wife so I am sure she will love it!
Charges fast. Got really hot and stayed hot. I use this for my lower back pain hides easily under my clothes too.
definitely buy again, satisfied, excellent got this for my mom for her surgery but it took a long time to get it so she will try it out soon! ,
Definitely look like I expected it to look and has good heating and massaging
Cute and excited to use
Very nice & sturdy. Great for menstrual and/or an upset stomach.
just as pictured I was actually surprised by this it has 3(maybe 4) vibration settings and it gets warm fast
definitely buy again, works perfectly
Heats Well, Wow!, Helps Much, Amazing Idea. Love it, Great Product
This is the best thing I came soon for those little back pains , I like that I can have it on as I go to work and all day .
It looks exactly like the picture comes with a charger and is absolutely perfect it heats up really well and also massages as well. It’s perfectly portable.
works amazing! heats up fast!,Vibration Feels Good,Buy For Self. my daughters are able to take it to school
Awesome ! Buy buy buy if u have bad cramps like me but don’t need to miss anymore days of school/work lol
This is so convenient, I bought it for my lower back, I don’t need to be stuck near a plug, being able to get around while helping my back pain is wonderful. I like that it charges and is portable, I would have preferred a different color , but only pink was left, but it works and that matters the most…
Works real good at first i couldnt find the turn on button
this heating pad works really great on my back and my stomach don't really care for the vibrations I just really need the heat and it does just that! heats really well!