SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool stuff. The cat at first treated with caution, but then began to get high. Steam comes with cooling, according to the heat, the SPA procedure for the kotophey) combs out a huge amount of wool!!!! Definitely recommend. Super!!!
The steam is soft but works super well.
Perfect for long hairs, my boy was a street rescue so he’s bad at grooming himself, after using this his fur is so soft. He loves it but my little girl gets scared of the small noise it makes, might not be the best for cats who are skittish but is great for any others.
Good quality, works very well cats like
so worth every penny, satisfied with order, nice and comfortable cats enjoy combing i enjoy peeling off hair
It is amazing, its operation is perfect and they are of a very good construction material
Great product! I couldn’t be happier with my purchase.
Cats love it. Good quality.
It's cool
It's just unrealistically cool.
in working condition, the animals like it, I recommend it
Very good thing. the animals like it! The delivery is fast, I recommend the seller!
mist is great and is very quiet so the cats are not scared of it. I would definitely recommend this
very good 👍
very nice product🐾
I am absolutely thrilled with this brush! My dog used to dread bath time, but now she actually seems to enjoy her grooming sessions. The gentle steam and soft bristles make it a relaxing experience for her, while effectively removing loose fur and dirt. The anti-splash design is a lifesaver, keeping my bathroom clean and mess-free. I love that this brush is 3-in-1, combining hair removal, cleaning, and massage functions. It's like giving my dog a spa treatment at home! The deep cleaning action has left her coat looking shinier and healthier, and the massaging action seems to soothe her muscles. This brush has made grooming so much easier and less stressful for both me and my dog. It's a fantastic value for the price, and I highly recommend it to any dog owner looking for a hassle-free and effective grooming tool.
nice and comfortable
One cat likes it and one doesn't. I am working on it. Very nice.
Very practical, very useful, material and operation 100...
Very good product, works well.
Fine quality
It looks very good and feels good quality, I left it charging tomorrow I try it
Brush was nice on my dog coat. She didn’t fight me which was a bonus.