SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was pleasantly surprised by how well this product performed, and it truly contributed to the success of my event. Many guests inquired about where I had rented the tent from, impressed by its quality. Assembly and disassembly were straightforward, and both myself and my guests were thoroughly satisfied. I enthusiastically endorse this product and look forward to using it again in the future.
Opting for this screw-together model after experiencing the shortcomings of accordion folding pop-up tents, I'm extremely pleased. It's sturdy enough to support additional items like plants and lights. The detachable top frame enhances its resilience, making it suitable for mild hurricanes when properly secured. Assembly is quick and straightforward, and the sturdy construction ensures durability against rust and damage.
This product surpasses the appearance and durability of typical pop-up tents. While additional weights aren't necessary, I took precautions by securing two poles to the fence using bungee cords in case of exceptionally strong winds. I adorned the poles with fairy lights, which blend seamlessly into the darkness, creating a starry effect. I'm delighted with this purchase.
Everything is going smoothly so far. While we haven't experienced any storms with strong winds yet, we've taken precautions by adding weights to the poles. The drainage holes prevent water from pooling on the canvas, and we're particularly fond of the color. We're hopeful it will endure for many years to come.
I assembled it myself without much difficulty, and it looks splendid! It's holding up well in windy conditions so far, despite some minor alignment issues with the holes. Overall, I'm very satisfied with this purchase.
Assembly was a breeze, and I managed to install the fabric top alone. While a second person is helpful, the included tools and canopy puller made the process easier. The round pole legs are a welcome change, providing easier access without corner obstacles. I'm pleased with its sturdiness and design.
The canopy arrived in excellent condition with no bent poles. The frame has proven sturdy over several months, although the canopy stitching could be improved. Nonetheless, it's a beautiful product once fully assembled.
We opted for this canopy for our front porch after considering large umbrellas. It took us about 2 hours to set up, and we securely fastened it to the decking. The adjustable ends allowed us to customize the fit perfectly. We're delighted with our decision to choose this over an umbrella.
Although I can't comment on its durability yet, I had to leave a 5-star review due to the ease of assembly and its impressive appearance. It only took me about 90 minutes to set up, with a brief assistance requirement for about 5 minutes. I wholeheartedly recommend it!
Assembly was straightforward with two people, taking about 1.5 hours. All parts were intact, and the nuts and bolts were thoughtfully packaged to prevent loss. It fits perfectly over my hot tub, enhancing its appeal.
Upon completion, the canopy feels like a well-made piece. While it's easy to assemble solo, some adjustments were needed for the midspan braces' screw holes. During installation, there were sounds of popping and stretching around the canopy seams, indicating the need for gentle handling to avoid damage.
Assembly is straightforward, even if done solo, but ensure you anchor it to your patio to prevent it from being blown away. Consider using hammer fixings or plugs and screws for added security. No issues encountered thus far.
Overall, I'm satisfied with this canopy, although the material seems thinner than expected, raising concerns about its durability beyond one season. Some areas are almost see-through, impacting its sturdiness rating. Assembly was relatively straightforward with two people completing it in less than an hour, despite the fair-quality instructions. I'll update if there are any changes in its performance.
Despite experiencing intense winds in our area, this gazebo remains remarkably stable, unlike many others that tend to collapse under similar conditions.
I adore this product for its exceptional quality, ease of assembly, accurate sizing, and appealing appearance. It's advisable to secure it firmly, especially on windy days due to its lightweight nature.
We've enjoyed having this canopy up throughout the summer. It significantly reduced the temperature on our deck and even kept our kitchen cooler. It's a fantastic shelter to sit under and remains dry during rain showers.
The paint finish and canopy stitching are of excellent quality, providing a snug fit. Even during rainfall, no water seeped through. I recommend using water weights to secure the legs to the ground for added stability.
After purchasing the mosquito netting, we found this canopy to be fantastic, especially in Florida where bugs can be a. It has truly enhanced our outdoor experience.
This stylish and durable canopy is precisely what we needed to shield our deck from the blazing summer sun. Previous canopies couldn't withstand thunderstorms, but this one is exceptional.
This canopy was perfect for our intended spot. Assembly was straightforward for the two of us, and we were particularly impressed with the quality and sturdiness of the poles and metal components.
As someone not well-versed in mechanical engineering, I struggled with the vague assembly instructions. It's crucial to handle the top support poles carefully, as connecting them to the plastic disks can be tricky. Some poles lacked pre-drilled holes, necessitating the use of duct tape for stability. While it's possible for one person to assemble it alone with caution, the upper support poles feel flimsy once connected, and the welding appears suspect, requiring assistance from another person.
This gazebo appears quite robust, but it's essential to anchor it securely with weights or stakes. Overall, I'm very satisfied with its performance.
Although the canopy arrived with some missing pieces, the company promptly rectified the issue, demonstrating excellent customer service.
This is delightful, arriving promptly and easily assembled by my sons. It's perfect for parties and offers excellent protection from the elements.
Assembly was easy, and the quality seems decent. However, we noticed a torn seam on the canopy corner near the end of setup. Unfortunately, their support page is inaccessible, which is worrying.
Offering good quality and impressive durability, this gazebo is stylish and straightforward to install. I would confidently recommend it.
After experiencing flimsy alternatives in the past, I'm impressed by the solid build quality of this gazebo. It has withstood high winds admirably.
This product is simple to assemble, made of robust materials, and offers excellent value compared to similar options.
I can't praise this product enough. Its appearance is striking, it's sturdy, easy to assemble, and looks enchanting when illuminated at night.
Despite residing in a windy area, this canopy has exceeded my expectations. It has withstood multiple severe storms without faltering, especially after being securely screwed into the concrete. It's a testament to its durability and reliability in challenging weather conditions.
Delighted with this purchase, it's exceptionally robust and durable. Simple to assemble and aesthetically pleasing, it's a valuable addition to my garden.
The frame appears highly robust, although we haven't tested its water resistance in recent rains. Nevertheless, it's perfect for providing shade over my hammock during pleasant days outdoors.
Opting for a permanent canopy instead of another umbrella has proven to be a wise decision. Secured to the patio, it has withstood various weather conditions admirably.
After our landlords removed some trees, we purchased this canopy for shade. Despite facing strong winds, the vented roof prevents it from blowing away, and we're satisfied with its performance.
Installing the canopy with two people was a breeze, and we opted for sandbags to reinforce its stability against the wind.
Using it to cover my garden decking brings me immense joy.
Offering great value, easy assembly, and remarkable sturdiness, this canopy holds up well even during heavy rain and wind.
Watching the instructional video beforehand made assembly a breeze.
It looks fantastic post-assembly, and the customer service is responsive to any queries or concerns.
We purchased two of these canopies, and in both, we encountered incomplete holes that required drilling. Despite this issue, they withstand windy conditions effectively.
The canopy provides ample shade on our deck, and assembly was trouble-free.
Our daughter and son-in-law effortlessly installed this sturdy and visually appealing canopy, and we highly recommend it.
My son-in-law assembled it solo, and it looks fantastic in my backyard.
Installation is easy, and the design is well-thought-out. Exceptionally sturdy, I wouldn't hesitate to purchase it again.
The quality is impressive, assembly is straightforward, and it provides excellent coverage. Thus far, no issues have arisen.
Simple assembly, reinforced with screws at the base for stability.
The canopy meets my expectations, appearing reasonably well-built. It took my husband a few hours to assemble. One of the legs stands out as it's smooth black while the others are textured. We're currently using sandbags to secure it, but plan to anchor it into patio stone. Unfortunately, we've been unable to contact customer service regarding a replacement leg.
Very happy. Easy to assemble
Very strong and durable unlike some of the others
Product fit perfect and was easy to install. Would buy it again.
Easy to set up, sturdy, lots of rm. Haven't had any issues with it so far.
Very sturdy in bad weather and hold up great to wind storms.
Great product easy to build highly recommend
Excellent value more worth the money