SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a teacher, I was provided with two "desks," which are essentially commercial tables lacking any built-in storage. Although I complemented them with small rolling metal drawers, I found myself in need of additional desk storage. By arranging the desks in an L-shape and adding these shelves, I've managed to organize documents, handbooks, decorative items, and essential office supplies like staplers and tape. This setup not only enhances the aesthetic but also keeps necessities within reach, allowing the rest of the desk to remain uncluttered for my work.
This shelf is a fantastic addition to my kitchen counter, neatly organizing my vitamins. The spacing between shelves accommodates most bottle sizes, with ample room at the top for larger ones. A great buy, despite minor imperfections on the shelves that aren't noticeable when loaded with items. Assembly was straightforward.
I frequently use smaller bins for organization, and these shelves have been a boon for maximizing space on my taller shelves. Assembly was straightforward, and the shelves are quite sturdy. While I sometimes wish they were either a bit deeper or not as long, they have proven to be very effective.
This shelf was the ideal solution for my daughter's dorm desk, which lacked a hutch and was only 27” wide. It provided enough space for her makeup and desk accessories without compromising room for a desk lamp.
This shelf was the perfect solution for decluttering my bedside table. It came without clear assembly instructions, so I enlisted my son's help to put it together, which he did swiftly. The shelf is solid, sturdy, and of good quality, significantly tidying up my space. I highly recommend it, though I hope the manufacturer considers including more detailed assembly instructions in the future.
This shelf served its purpose perfectly. I was looking for a way to add vertical storage and declutter the top of my bedside table in our RV, and this shelf solved the issue. It's both stylish and functional. Assembly was slightly challenging but achievable. I would purchase it again.
The shelves are charming and robust, offering ample storage without occupying too much space – ideal for all my little keepsakes.
Absolutely perfect for a college dorm room. It's great for holding makeup and other items, helping to maintain a tidy desk. Definitely worth recommending.
This shelf fits perfectly on my dresser. It's easy to assemble, offering a sleek, minimalistic look that enhances the space.
I was in search of a simple stand for my compact laser printer and received a box with two shelves, leading to surplus parts given my need for just a single level. Misleading order details resulted in me receiving two boxes, ending up with four shelves instead of one.
There were minor issues during assembly, but the finished product is pleasing to the eye and sturdy enough to support a second monitor in my home office.
The product matches its description perfectly, installs easily, and looks fantastic.
A word of caution: be mindful of the weight placed on this shelf. During assembly, I inadvertently bent a leg, though it was easily corrected. This incident highlights the product's weight capacity. While it does support a small monitor on top, it's wise to stay aware of its limitations.
This shelf is a fantastic addition to my desk, providing extra space and capable of supporting a reasonable amount of weight, such as bowls, staplers, and mugs. It's reassuringly sturdy for typical desk items. An appealing feature is the option to configure it as two separate shelves or stack them for a singular, taller shelf. The stacking mechanism is seamless, thanks to included clips.
These shelves are a boon for my sewing table, organizing everything within easy reach and keeping the area tidy.
It fits perfectly in the space I've designated for it, meeting my expectations.
Despite some negative reviews, I've learned that some people struggle with assembling even the simplest items. However, I found the assembly process straightforward and quick, providing the additional space needed for my router and other electronic devices.
This robust little shelf fits perfectly on my desk and meets all my needs.
The product is fine, although I expected it to be larger, but it still meets my needs.
Assembly was straightforward, although the top piece arrived with slight damage. Fortunately, it didn't affect the functionality of the shelf.
The wooden shelves are robust and of high quality, while the metal frames are somewhat flimsy and prone to bending. Its compact size is perfect for tight spaces, helping to vertically organize and declutter. Absence of an instruction manual meant I had to rely on pictures for assembly, which took slightly longer than the suggested five minutes, closer to 10-15 minutes. Minor adjustments to the frame were necessary to ensure stability. Once set up, it's effective in saving space and keeping things organized. Although a bit pricey, its utility and design make it a worthy addition. Despite the initial setup challenges, I'd recommend it for its space-saving benefits.
This compact shelf set is a neat solution for organizing my desk, especially for my radio equipment. Made from steel and particle board, the quality is solid, and it integrates well into my workspace, enhancing its appearance. However, assembling it was more challenging than expected. Despite its simple components—two shelves and two ends—the lack of clear instructions meant some trial and error was involved. Although it took slightly longer to assemble than anticipated, once set up, it's been effective in organizing my desk.
This sturdy shelf fits perfectly on my small apartment kitchen counter, offering the ideal storage solution.
Will definitely consider purchasing again due to their as-advertised quality.
The shelf is aesthetically pleasing and simple to put together, providing ample space atop my dresser. However, one of the shelves is unstable, persistently wobbling despite attempts to adjust the screws and supports. It seems the holes may not align properly, which is a letdown. Had it not been for this issue, it would have easily earned a high rating. After contacting customer service, I received a refund, highlighting their exceptional support. I plan to purchase a replacement for the unstable shelf.
While it may not be the sturdiest shelf out there, it's excellent value for the money and quite attractive.
An excellent product, earning a perfect score from me.
While the shelf functions as intended, it tends to be unstable when not loaded with items.
The assembly process was straightforward. The kit includes an Allen wrench, though I opted for a screwdriver fitted with hex bits for convenience. The package contains two wooden boards of decent quality, four sturdy metal frames, four metal clasps for joining the shelves, eight hex screws (four per shelf), and four strips of felt sticky pads to serve as feet. The shelf was a tad unsteady, so I applied a double-sided pad under one corner and topped it with a felt pad to stabilize it. Now, it no longer rocks. Considering its price, quality, and functionality, I rate it 5/5.
Ideal for our office needs, fitting perfectly.
I purchased these shelves for my sibling's bathroom plants, preventing clutter on the counter. These stylish shelves are a fantastic addition, highly recommended for their aesthetics and functionality.
Assembly was quick, taking roughly 15 minutes. It's not meant for heavy items, but it serves its purpose well.
These shelves are an ideal addition to my desk, providing extra storage without overwhelming the space. Their size is just right.
It's simple to put together, sturdy, and has a charming appearance.
This shelf is exactly what I needed for my space – a perfect fit.
In search of a compact shelf for my work desk, I stumbled upon this gem. Despite its small size, it accommodates my fly tying materials and tools effortlessly. It's surprisingly sturdy. While assembly was straightforward, the provided instructions—a single photo—left a bit to be desired. Though it was easy enough to figure out without detailed instructions, a more comprehensive guide would have been appreciated.
I dedicated careful attention to assembling this piece to ensure it was perfectly aligned. Nevertheless, it doesn’t sit completely flat on the table without a slight movement. Comprising two pieces of plywood and two aluminum supports, its appearance is rather charming once assembled. I appreciate its size, slightly larger than my previous purchase, which suits my needs well. However, when I had a fan running on the same table, the slight unevenness caused it to vibrate, amplifying the noise due to its metal legs.
This was a fantastic buy; it was easy to assemble and is perfect for organizing my son's room.
This shelf has made my desk incredibly organized. It arrived on time, the instructions were clear, and it feels sturdy—definitely a great value for the price.
The shelf is quite appealing! It accommodates a considerable amount of items and is great for organizing space. The assembly might require a bit of effort, but it's manageable.
The racks are not only easy to install and sturdy but also enhance the look of the space, providing additional storage. I recommend them!
I chose this as a gift for my daughter. It holds all her essentials and looks great.
It's performing well.
This shelf is made of great material, and its assembly was a breeze. It's a fantastic addition to my small desk, creating additional space effectively.
I'm quite pleased with this shelf; it introduces additional vertical storage to my desk, which lacks built-in shelving. Assembly was a breeze, complete with a bracket for joining the two shelves, which can also be separated into two individual units. Once assembled, the shelf is sturdy and features an industrial design with wood and metal elements. Although some welds could be neater, the black color conceals most imperfections. However, I found the clip system for uniting the shelves somewhat restrictive since it requires disassembly with a screwdriver for any layout changes. A more adaptable design would be preferable.
Assembling this shelf was fairly simple, even though it only came with a picture for instructions. It's a nice-looking shelf that holds up well under weight. It perfectly meets my needs, and I'm quite satisfied with it.
The shelves are slim, and one of them is noticeably uneven and slightly wobbly. Their size and narrow width limit what can be placed on them, though one of the shelves feels robust. If both shelves are stable, they offer a convenient space-saving solution.
This shelf has been a great addition to my workspace and was straightforward to assemble. I highly recommend it.
The shelf is slightly unstable, and I wish the shelves offered an extra inch of depth for more storage space. However, it serves as an adequate two-tier shelf unit for basic needs.
The shelf adds a nice touch to my desk, though it was somewhat challenging to assemble solo.
This shelf is versatile and exceeds its expected use beyond just an office desk. Initially bought for my desk, it now enhances our coffee station and has even served in my printer/copy/fax and mail drop area. Its ease of assembly and durability are notable, making me consider purchasing another.