SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this lamp; it's of excellent quality and stunningly beautiful! It was packaged securely, arriving without any damage. The assembly instructions were included and easy to follow. A huge thanks to the seller, definitely a 5-star rating from me!
This lamp is precisely what I was searching for. I'm extremely pleased with it.
This lamp is not only beautiful and stylish but also well-crafted. It was packaged securely and arrived swiftly. Figuring out the lampshade assembly took a moment—it simply needs to be reversed. I absolutely adore this lamp!!! A big thank you to the seller for such a gorgeous piece!
This is a quality product, high in quality.
This lamp is stunningly beautiful.
The lamp's beauty, style, and craftsmanship are top-notch. It came in secure packaging and was delivered promptly. Assembling the lampshade was initially confusing, but all it takes is flipping it inside out. I'm in love with this lamp!!! A heartfelt thank you to the seller for creating such a beautiful item!
It's simple to put together, and it's an attractive, quality product.
Having owned Stiffel lamps for years, I was on the lookout for something modern, stylish, and lightweight, and these lamps fit the bill perfectly. Standing about 20 inches tall, the shades are ideally shaped to spread light around my living room. I bought a pair to place on matching end tables and couldn't be happier with my purchase. Although these lamps do not feature 3-way switches like my old ones, it wasn't a deal-breaker for me. What I appreciate is their light weight, making it easy to dust the tables beneath them.
This lamp is lovely, and it looks fantastic.
It complements our wooden furniture beautifully - it's the right height for our pieces - practical - and it's priced reasonably.
It fits our decor seamlessly. We keep getting compliments on the lamps.
This light is just the perfect height and looks absolutely great!
👍👍👍👍👍
This lamp is absolutely perfect for our decor and where we needed it. Totally love it!
I was in search of a mid-century lamp made from real wood, and this one hits the mark. It features clean lines, the wood tones are beautiful, and the shade is a great neutral color. This lamp looks more expensive than it is, offering great value for the price!
The lamps are exactly as described. They're a perfect addition to our living room. I'm very pleased that the shades came pre-assembled.
These lamps look great for the price. They're sturdy, too.
The lamps fit our decor perfectly and are exactly as pictured and described. They represent great value for the money. Absolutely love them.
The lamps look nice. They're a great addition to our family "game room."
I adore the lamps and have received numerous compliments on them.
These lamps are beautiful. I've received lots of compliments. They complement the tables well, arrived quickly, and were well-packed.
Perfect for the bedroom nightstand. Easy to assemble and the perfect size. The shade is lovely.
I adore these lamps. They look perfect in my bedroom. The quality is excellent.
I spent days hunting for the perfect lamp for our guest room, but nothing stood out. Then I stumbled upon this lamp, and it was love at first sight. It just arrived last night, and we are over the moon. It's beautiful, feels substantial, is of great quality, and fits our room perfectly. It was slightly over my initial budget but absolutely worth it. This is a lamp we'll cherish forever. I appreciate that the shades can be used individually for different looks. It was very well-packed and easy to assemble... I can't recommend it enough. Having seen and owned it now, I'm surprised it's not priced higher!
There's so much to love about this lamp. It's incredibly sturdy, and the weighted pull chains are a fantastic touch. It's eye-catching, unique, modern, and artsy, blending seamlessly with a variety of styles.
These lamps surpass their pictures in beauty! I'm totally in love with them.
This lamp is not only beautiful but also of great quality. It has truly elevated the elegance of our home.
After eyeing these lamps for quite some time, I finally took the plunge. I'm so delighted with my decision; the lamp is absolutely fantastic, enhancing my bedroom with its classy look and excellent lighting.
They were impeccably packaged upon arrival, making assembly a breeze. The quality of the product is top-notch, with no flaws whatsoever, functioning beautifully and enhancing our space with their stylish appearance.
I'm incredibly pleased with this lamp. Its high quality and sturdiness make it appear very luxurious, and it provides excellent lighting. I highly recommend it.
These lamps caught my eye, so I ordered a pair. Their quality is immediately apparent. However, I was disappointed to find a scratch on one lamp's base right from the start, which must have occurred prior to shipping given the otherwise adequate packaging. For lamps of this quality and price, I expected flawless condition. Aside from that, they're excellently crafted.
These lamps look fantastic, featuring two distinct wood tones that have garnered much admiration from guests.
In search of a lamp that was out of the ordinary, this one caught our eye. Its brown color blends perfectly with our great room's decor, and it's very well-constructed. It has received numerous compliments from visitors. We're very satisfied with this purchase.
Acquiring this lamp for my office was a decision to refresh the room's look, and it certainly did the trick. The pull chain is a feature I particularly enjoy, but the real highlight is the stunning metal shade. It's a beautifully designed lamp that I would highly recommend.
It's rare for me to find lamps appealing; in fact, I often find most lighting to be quite unattractive. However, this lamp caught my attention, convincing me it might be the only lamp I'd genuinely like. So, I purchased it, finding the perfect spot for it in my family room. It has become the ideal addition, contributing to the room's cozy ambiance.
This lamp is the epitome of cool. It consistently earns compliments for its style and versatility. It's an investment that's thoroughly justified.
I'm absolutely enamored with these lamps!
Having purchased this lamp a few months ago, I'm completely satisfied with it. It lives up to its promises, leaving me without any complaints.
This lamp is both beautiful and sturdy, fitting perfectly in its space.
It's very solid and eye-catching!
It not only looks great and functions perfectly but also comes with an extra-long electrical cord, eliminating the need for an extension.
This lamp is simply breathtaking!
Falling in love with my lamps was inevitable. They're fantastic and always garner compliments.
A gorgeous addition to any bedroom, enhancing its beauty.
This lamp is nothing short of fabulous.
It's very well constructed and heavy, which I absolutely love.
These lamps are as beautiful in person as they are in the picture, well-crafted with a nice dual bulb feature, and arrived punctually.
Exuding beauty and sophistication, this lamp is built to last.
This lamp is both fun and functional, truly a work of art.
This lamp has perfectly met my needs. It's a standout piece, unique and beautiful, and extremely well-made. For those handy with repairs, the light sockets are easily accessible for any necessary replacements, adding to its practicality.
I acquired a set of these lamps and am thoroughly impressed by their sturdiness and how well they complement our furniture. I'm very satisfied and would definitely consider buying them again.
The beauty of this lamp captivated me, leading me to purchase the taller, floor lamp version a few months back. Delighted with that purchase, opting for the table version for another area was an easy decision. This variant was practically ready to use straight out of the box. I highly recommend these lamps for their durability, beauty, and functionality.
This lamp is both gorgeous and robust, matching perfectly with our existing floor lamp, living room stairs, and color scheme.
This lamp is far from cheaply made. It's incredibly sturdy and simply beautiful.
Its unique appearance and solid construction add weight, ensuring stability against any accidental nudges from pets.
These lamps are lovely, standing tall and enhancing any room's aesthetics.
My lamps are a delight! They arrived on schedule, were well-packaged, and assembly was a breeze. They seamlessly blend with my decor, and I love their look.
I'm really pleased with these lamps; they arrived well-packaged and were a breeze to set up. The quality is outstanding, and they look fantastic in my spare room. A truly satisfying purchase.
I adore my rustic lamps; they're a perfect match for my bedroom's decor. Easy to assemble and an excellent value for the price.
These lamps are absolutely stunning, offering bright light that perfectly complements our decor.
The lamps are nice, though the 'wood' color varied between them (one being lighter).
These lamps have my heart!
Normally, I shy away from writing reviews, but these lamps compelled me to share. They're effortlessly beautiful and simple to assemble. If you're hesitating about these lamps, don't. They're absolutely worth it and I simply adore them.
These lamps are a perfect match with my bedroom furniture, as if they were designed for my nightstands. They blend so seamlessly it's as though they were a natural extension of the furniture.
My lamps are just as they were described and I'd recommend them to anyone. They were also delivered promptly.
They bring me joy every night at bedtime. Absolutely amazing!
This was exactly what I was searching for! Fits perfectly in my living room and the quality is superb.
These were precisely what I wanted for my den; they look fantastic. I do wish they were touch lights, but aside from that, I'm very happy with them.
These lamps are a great addition to my bedside tables, boasting very good quality. I highly recommend them.
This product is both attractive and of high quality.
These stylish lamps look incredible and are a fabulous addition.
They turned out to be taller than expected but are still absolutely beautiful and of great quality. I adore them.
The lamps are true to their pictures, easy to assemble, and were securely packaged.
These lamps are as beautiful as described, featuring a sturdy base and well-crafted shades. They've become a great addition to my living room.
I'm completely taken with these lamps; they're very pretty and add a wonderful touch to any room.
These lamps are strikingly beautiful.
Exceptionally pretty - this makes the third identical floor lamp in our home. The walnut finish is perfect, sturdy, and the shade's texture is appealing.
While this lamp is on the pricier side, it brings a simple yet elegant designer touch. A more discreet wire management solution would be ideal, but overall, it lives up to its description beautifully.