SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I decided to redefine the ambiance of my reading nook, I was on the lookout for something extraordinary – not just any lamp, but a beacon that promised both illumination and inspiration. The discovery of this Nordic-inspired rattan floor lamp marked the end of my search and the beginning of a transformative journey for my cherished corner. The craftsmanship is nothing short of remarkable; each hand-knitted detail of the rattan work tells a story of meticulous artistry, blending seamlessly with the sturdy iron frame that promises both stability and longevity. This lamp isn't merely constructed; it's crafted with passion, evident in the soft glow it emits, which envelops the room in an aura of serene warmth. Setting it up alongside my plush armchair, surrounded by towering bookshelves, the lamp has elevated the space from a simple reading area to a sanctuary of tranquility and elegance. Its LED lighting, efficient yet gentle, offers the perfect ambiance for diving into novels, casting a light that's bright enough to read by yet soft enough to keep the world at bay. The sleek dimensions ensure it doesn't commandeer the space but rather complements it, enhancing the nook's appeal without overwhelming its intimate charm. In moments of solitude, this lamp has become my steadfast companion, its inviting glow a beacon of comfort and a reminder of the simple joys that light and craftsmanship can bring to our lives. It's more than just a lamp; it's a pivotal piece of my home's soul.
In search of a statement piece for my living room, I stumbled upon this gem. The attention to craftsmanship is evident in every detail, from the handcrafted rattan to the sturdy base. It blends seamlessly with my decor, adding a touch of sophistication and warmth. Its broad lighting coverage is ideal for setting a serene atmosphere, quickly becoming the focal point of many conversations.
Integrating this modern handmade rattan floor lamp into my living room has been akin to conducting a symphony of light and style, each element harmonizing to create an ambiance filled with warmth and modern elegance. The lamp, with its Scandinavian design ethos and the warm, inviting glow of its LED heart, stands as a testament to what happens when functionality meets art. Upon unboxing, I was immediately struck by the quality of the materials – the robust iron body felt reassuringly solid, a promise of durability and stability. But it was the hand-knitted rattan shade that truly captivated me, its intricate patterns weaving a narrative of traditional craftsmanship beautifully juxtaposed with the lamp's overall contemporary aesthetic. Positioned strategically in a corner that was once dimly lit and uninviting, the lamp now casts a soft, golden hue that transforms the entire room. Its light reaches out, touching every surface with a gentleness that enhances the space's mood, making evenings at home an experience to savor. The lamp's non-dimmable feature, far from being a limitation, has proven perfect for providing consistent ambient lighting that's both calming and captivating. This piece has not only illuminated my living room; it has redefined it, elevating the space with a blend of sophistication and warmth that I hadn't realized was missing. It's become a focal point, a conversation starter, and a source of pride, embodying the perfect marriage of aesthetic appeal and functional brilliance.
Offers a cozy, yet modern aesthetic that's hard to find elsewhere.
The consistent, non-dimmable light is perfect for creating ambient lighting in my space.
Easy to set up, and it's been a conversation starter at every gathering.
Its wide lighting area makes it versatile enough for any room. Very pleased.
Delivers both style and functionality. An excellent addition to my collection.
The addition of this rattan floor lamp to my bedroom décor has been transformative, turning an ordinary room into a retreat that beckons with the promise of relaxation and style. Its modern yet timeless design, inspired by the clean lines and natural materials favored in Nordic aesthetics, brings a piece of the serene Scandinavian landscape into my personal space. Assembling the lamp was a journey of anticipation, each step bringing me closer to seeing the warm glow it promised. Once lit, the lamp didn't disappoint. The high-quality LED source, encased within the hand-knitted rattan and iron structure, casts a luminous yet soothing light that instantly made the bedroom feel more welcoming and intimate. The lamp’s size is perfectly balanced – large enough to make a statement but designed with such elegance that it enhances rather than overwhelms the room's decor. Its presence beside my bed has changed my nighttime routine, offering the perfect light for reading while winding down from the day. The durability and quality of materials assure me this lamp is not just an addition but a long-term investment in creating a haven of comfort and style. Beyond its functionality, this lamp stands as a piece of art, its carefully knitted rattan shade a symbol of craftsmanship and attention to detail. It’s not just the light it provides but the ambiance it creates that has made my bedroom a sanctuary, a place where the stresses of the day dissolve under its gentle glow, leaving a sense of peace and contentment. Each of these reviews delves deeper into the personal impact and detailed appreciation of the lamp's design, functionality, and the transformative effect it has on spaces and routines, aiming to provide a comprehensive and immersive perspective.
So unique compared to other lamps I've seen. Really stands out in a room.
The eco-friendly design is a huge plus for me. Looks and feels great.
Ok
The perfect blend of modern style and natural elements. Completely in love with it.
This lamp has redefined my living space with its soft, inviting light. The hand-knitted rattan adds a unique touch, making it more than just a lamp but a piece of art that warms my evenings with its gentle glow.
Provides a wide, warm light coverage that's perfect for cozy evenings.
Works well, good quality
The sleek design and warm light of this floor lamp have brought a piece of Nordic charm into my home. It's the perfect blend of functionality and style, enhancing my decor while providing the ideal ambiance.
A standout piece that adds a cozy vibe to my reading corner.
Fits beautifully into my minimalistic decor. Its design is incredibly versatile.
Adding this lamp to my bedroom has transformed it into a modern sanctuary. The quality craftsmanship and minimalist design complement my space perfectly, offering a cozy light that's both stylish and soothing.
This lamp is a work of art. Beautiful and functional at the same time.
This floor lamp stands as a testament to exquisite craftsmanship. Its hand-knitted rattan and durable iron body not only illuminate my room but also serve as a stunning statement piece that captures everyone's attention.
The soft light and artistic design of this lamp have elevated my reading nook. It's not just a source of light but an addition that brings warmth and style, making every reading session a pleasure.