SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was searching for a smaller couch for my reading room and this one turned out to be perfect. It's the ideal spot for reading, chatting, or browsing on my phone. It arrived in great condition and was easy to maneuver upstairs and around corners. Its smaller size and rounded edges made it quite manageable. Despite its compact size, it offers superb comfort with the right balance of firmness and softness. It's supportive whether you're sitting or laying down. A superb choice for any reading nook or small space.
I was apprehensive about buying a chair online without trying it first, but this one exceeded all my expectations! I even tested its sturdiness by standing on it. The chair is not only beautiful and comfortable, but also impressively sturdy. I highly recommend it for its quality and design.
This chair is simply extraordinary. We've purchased two, one in green and the other in orange. I must say, I've never experienced such comfort in a piece of furniture. If you're a fan of thick, medium-depth foam, this chair is a revelation. Compared to other accent chairs I've owned, which were more decorative than functional, this one stands out as a modern, comfortable lounging chair.
I absolutely adore that this chair is all one piece. It's a beautifully crafted piece of soft foam. It's not just comfortable and durable, it's also incredibly convenient. I was so impressed with the first one that I ended up buying a second. It's a fantastic addition to any room, offering both style and comfort.
I'm completely in love with this chair. It's a breeze to move around, and sitting on it feels like a dream. Even my cats have taken a liking to it. After the first one was delivered, I got a second one to create a cozy little loveseat. It's the ideal spot for relaxing and taking an afternoon nap. The chair has brought a new level of comfort to my home.
I adore the clean lines and simple elegance of this lounge sofa. It's small, which is great for my limited space, but it might be too compact for larger rooms. The fabric feels luxurious, but I do wish the seat was a tad deeper. Overall, it's a stylish, functional piece worthy of 4 stars.
This sofa is a perfect fit for my home office. It offers just the right amount of firmness combined with comfort. I appreciate how easily it can be moved around the room, making it versatile for different activities like watching TV. It's a great blend of functionality and style, ideal for any home office setting.
This sofa is a hit at my grandparents' house. They needed something small and comfortable, and this fits the bill perfectly. It's easy for them to get up from, and its minimalist design complements their decor wonderfully. They've thanked me countless times for this thoughtful gift.
My sister and I were looking for a compact sofa for our shared apartment, and this one is a gem! It's small but stylish, fitting perfectly in our limited space. I've had many movie nights on it. Sometimes we can't decide who's turn to chill on this sofa. it's become our favorite spot.
The Luxury Minimalist Lounge Sofa is quite impressive. It's smaller than I expected, but it fits perfectly in my studio apartment. It's comfortable enough for daily use, although I wish the cushioning was a bit softer. Overall, a solid 4-star choice for small spaces.
Purchased this sofa for my brother's new apartment. He loves its minimalist style and how it doesn't overwhelm his small living space. He's told me it's great for his weekend relaxation and even his cat has taken a liking to it.
I recently purchased this sofa for my home office, and it's a stylish addition. The minimalist design is exactly what I was looking for. It's comfortable for short periods, but I wouldn't recommend it for lounging for hours. The small size is perfect for tight spaces.
Love it, love it, love it! It's the perfect size – not too big, not too small. When I sit on it, I feel incredibly comfortable. It's a great choice for anyone looking for a stylish, comfortable, and perfectly sized piece of furniture.
Just moved into my first apartment and I'm so excited to have found this chair! The orange color is soft, and the chair itself is incredibly comfy. I'd definitely recommend it to anyone looking for a stylish and comfortable seating option.
It's smaller than traditional sofas, which is great for apartment living. The only drawback is that it's a bit firmer than I expected. Nonetheless, it's a quality piece, deserving 4 stars.
We are gamers and find this chair to be an excellent choice for gaming or as an accent chair. We're using it for both! It matches our orange couch perfectly. 🍊
This is a very cute chair. It didn't take long to fluff up to its full size. The large seat is particularly comfortable. It's a great choice for adding a touch of style and comfort to any room.
I absolutely loved this chair! It's the highlight of my home office. Being 5'5", I can comfortably sit cross-legged in it. The foam is soft to the touch, making it a 10 out of 10 in comfort and style.
The color of the chair is true to the photo, and the fabric feels wonderful. The low back design somehow makes slouching in it more enjoyable. It's a delightful combination of aesthetic appeal and comfort!
I gave this chair as a Christmas present to my girlfriend, and she can't seem to get enough of it. She absolutely loves it! It's become a cherished part of our home, offering both style and comfort.
I got this sofa as a surprise for my wife, and she was thrilled. It's sleek and doesn't take up much space, which is great in our small living room.
Such a fantastic addition to my space! It's stylish, comfortable, and perfectly fits my decor. It's a great chair for anyone looking to enhance their living area
This chair was exactly what we were looking for in our space. It's well-made, sturdy, and very comfortable. It's a great choice for anyone seeking a stylish yet functional piece of furniture.
I bought both a teal and an orange chair, and they're extremely comfortable
Great chair! I let it air out for two days before using it. It's an ideal choice for those looking for a balance of style and comfort.
This lounge sofa is both stylish and compact, ideal for small spaces. Quite comfortable though
Great purchase! Fits well in my studio, and the minimalist style is exactly what I was looking for.
The sofa is firmer than I usually prefer, but still comfortable
This sofa is perfect for my reading corne
Impressed with this sofa!