SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upgrading my bathroom with this faucet was a decision that transformed my daily bath routine into a luxurious escape. From the sleek design to the precision temperature control, every aspect of this faucet reflects a commitment to excellence and modern sophistication. The dual holder control is a revelation, allowing me to effortlessly adjust the water temperature to my exact preference, ensuring every bath is a perfectly tailored experience. The sturdy brass valve core and the electroplated finish not only speak to the faucet's durability but also its resistance to corrosion and tarnishing, promising that its luster and functionality will endure. The installation process was surprisingly straightforward, a testament to the thoughtful design that prioritizes convenience without compromising on quality. The inclusion of a handheld shower has elevated the versatility of my bathing experience, making everything from rinsing off to cleaning the tub an effortless task. What truly sets this faucet apart for me is the seamless blend of aesthetic appeal and practicality. Its contemporary style, accentuated by the matte black finish, not only complements my bathroom's decor but stands as a striking statement piece of modern elegance. It's more than just a faucet; it's a cornerstone of my bathroom's transformation, enhancing my daily ritual with a touch of luxury and unparalleled functionality.
This faucet and handheld shower set is a true showstopper in my bathroom. The marble handles feel luxurious and add a touch of opulence. Its water flow impresses me every time, and it's become a conversation piece among guests. The design strikes a perfect balance between elegance and modern flair.
Still awaiting installation, but from what I've seen, it promises to be a standout addition.
This floor-mounted tub filler exceeded my expectations. It matches its online depiction perfectly, delivering both on looks and performance. Installation was straightforward, leaving a solid, leak-free structure. The water flow is impressively fast, making bath time a breeze. Highly recommended for its quality and elegance.
Although it hasn't been installed yet, my initial assessment is overwhelmingly positive. The all-metal construction, including the handheld shower, exudes quality reminiscent of much pricier models.
Our master bath remodel wouldn't have been complete without this faucet. It complements my standalone tub beautifully, setting a sophisticated tone. Although installed by our contractor, its presence has transformed the space, combining great looks with flawless functionality.
Absolutely thrilled with this product. Its appearance and operation have met all my expectations.
The matte black finish instantly elevates the bathtub's aesthetics. Installation was smooth according to my plumber, and a slight wobble is normal and doesn't affect its functionality. It's a piece I wholeheartedly recommend.
The introduction of the faucet into my home has redefined what luxury means in everyday living. Its contemporary design and matte black finish have infused my bathroom with a level of elegance and sophistication that is truly unparalleled. The dual control feature for hot and cold water allows for a bathing experience that is customized to my preferences, providing both invigoration and relaxation in equal measure. The durability of the brass valve core, coupled with the corrosion-resistant electroplated surface, assures me of the faucet's longevity, a blend of beauty and reliability that's rare to find. The easy floor mount installation was a breeze, significantly enhancing the faucet's appeal by ensuring that its integration into my bathroom was as seamless as its operation. The addition of a handheld shower has not only added a layer of convenience but also a touch of finesse to my bath routine, allowing for a versatility that caters to all my needs. This faucet is not merely a functional item but a testament to superior craftsmanship and design. It stands as a beacon of contemporary style in my bathroom, proving that practicality and luxury can coexist beautifully. The balance it strikes between form and function is what truly makes it special, offering an experience of everyday elegance that elevates the mundane to the sublime.
This product was a perfect solution to my previous filler's shortcomings, offering a sturdier attachment and better reach into the tub.
The heavy brass construction impressed me right away, signaling unmatched quality. It ensures a rapid fill with strong water pressure, standing firm without any wobble. The smooth operation of the valves and the easy-to-use hand shower make it a standout. It's an acquisition I'm proud of and would recommend without hesitation.
Installation was straightforward, resulting in a secure and attractive faucet. A minor issue was swiftly and satisfactorily resolved by the supplier, highlighting their excellent customer service. I would confidently purchase from them again.
From the moment I decided to incorporate thefaucet into my bathroom, I knew I was making a choice that would transform my space and my daily routine. The precision temperature management enabled by the dual holder control has brought a new level of comfort and personalization to my baths, turning them into an indulgent ritual rather than a mere routine. The quality of the materials, from the durable brass valve core to the sleek electroplated finish, ensures that this faucet isn't just a part of my bathroom but a lasting investment in my home's luxury and functionality. The installation process, designed with the user in mind, was refreshingly simple, reinforcing the notion that luxury should enhance life, not complicate it. The handheld shower feature, in particular, has proven to be indispensable, providing flexibility for a variety of uses that go beyond just bathing. Its contemporary design effortlessly complements the aesthetic of my modern bathroom, elevating the entire space with its elegant silhouette and matte black finish. In every aspect, this bathtub faucet embodies the perfect marriage of style, functionality, and durability. It has not only enhanced the visual appeal of my bathroom but has also introduced a level of luxury and convenience to my daily life that I had not previously imagined possible. This faucet, with its unique blend of modern sophistication and practical versatility, has truly made my bathroom a haven of comfort and style.
The faucet not only looks well-made but also performs exceptionally, thanks to its high flow rate. It fills the tub quickly without any leaks, although the availability of replacement parts is my only concern.
The sturdiness of this tub filler was a welcome surprise. Despite its affordability compared to high-end options, it quickly fills large tubs and is praised for easy installation. It represents significant savings for equally significant quality.
The heavy, high-quality build of this faucet adds a luxurious touch to our bathroom. It's impressively functional, enhancing the room's aesthetic while being straightforward to install.
Not as beautiful as in the pictures
Our guests are consistently wowed by this beautiful and practical freestanding bathtub faucet. It has become a beloved feature in our home.
Installing this faucet on a concrete slab presented challenges, but the end result, thanks to meticulous effort, is sturdy and visually appealing. It requires significant effort to install, especially on a concrete slab, but the outcome is well worth it.
My contractor was taken aback by the quality and value of this faucet. Proper installation is crucial for stability, but the final look impresses everyone who sees it. It stands as a testament to great value and design in my bathroom.
Perfect
This product lives up to its promises, providing quick and efficient water flow for our 6-foot standalone tub. Its sturdy construction is noteworthy, adding to our satisfaction with this high-performing faucet.
A fantastic addition to our freestanding tub, its large curved neck allows for perfect water placement. The thoughtful design ensures a comfortable distance from the tub without sacrificing functionality.
The actual product surpasses the pictures in elegance and quality, offering a more luxurious look than expected.
Fits my bathroom