SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this cat backpack! The transparent design allows my cat to see their surroundings, which keeps them entertained and less anxious. The ventilation is top-notch, ensuring my cat stays comfortable and cool. The backpack is very sturdy and well-made, with padded straps that make it easy to carry. It’s stylish and I receive compliments on it all the time. It’s perfect for vet visits, walks, or just taking my cat out for some fresh air. My cat seems to enjoy being inside and feels secure. This backpack has made our outings much more enjoyable. I highly recommend it to any cat owner.
This backpack is simply amazing! The high-quality organic material construction makes it durable and eco-friendly. My cat loves the view from the transparent design, and I feel good knowing it reduces her anxiety. 😺
Just got this eco-friendly pet backpack for my feline friend, and it's a hit! The transparent design is genius - she loves being able to see everything around her during our walks. Plus, the shoulder-back style makes it super comfortable for me to carry. A win-win in my book! 😺🎒
This isn't just another pet accessory - it's a game-changer when traveling with cats! With its innovative design and emphasis on comfort & safety features (like ventilation holes), there’s no compromise between functionality & style here. Whether we are going out for vet visits or simply strolling in our neighborhood park, my little explorer always looks forward to getting inside his luxurious spaceship 🚀
A true luxury for my feline friend, he enjoys the view while feeling safe.
I've been using this space capsule backpack for a few months now and I must say, it's truly one of the best purchases I've made. The-quality organic material construction ensures durability which is great because my cat isn't exactly gentle with his belongings. It's also eco-friendly which makes me feel good about my purchase. Plus the innovative shoulder-back style means I can carry him around easily without straining myself.
Eco-friendly material, stylish design. My cat loves the view!
i love how comfortable this bag is to carry around. my kitty seems to enjoy looking at everything while we're out for walks.
This product has exceeded all my expectations! Its universal design accommodates various pet sizes and types, making it incredibly versatile - a feature that not many pet carriers possess. Moreover, its transparent design allows pets to view their surroundings; this significantly reduces anxiety levels in them during travels or vet visits.
Versatile and practical! It fits my different-sized pets perfectly.
Incredibly versatile backpack! It's suitable for my different-sized pets which is a huge plus point. And, it's comforting to know that its transparency helps reduce their anxiety levels during travels.
The shoulder-back style makes carrying so effortless and comfortable!
The combination of practicality and stylishness in this backpack is mind-blowing! The high-quality organic materials used ensure it’s both durable and environmentally friendly. And let's not forget about its transparency – no more anxious cries from our furry friends as they can see everything around them!
Loving how sturdy yet lightweight this backpack feels. Thumbs up 👍
The fact that this backpack has been made using high-quality organic materials just warms my heart ❤️ Plus, the shoulder-back style makes carrying so easy and comfy!
I love this cat backpack! It's stylish and functional. My cat enjoys the clear view and the ample ventilation keeps them comfortable. The straps are padded, making it easy to carry. Great for short trips and outings. Very happy with this purchase.
Innovative design that's both functional and environmentally friendly.
Innovative yet simple, that’s what strikes me most about this product. My fur baby adores looking at everything happening outside through her personal window whilst staying safe inside her bag.
Love how it reduces pet anxiety with its transparent design.
Excellent product, I loved my cats maybe I could give it four stars because a part came a little submerged but it is because of everything about the transfer but overall it is good product
Super comfortable to carry and it's eco-friendly! What's not to love?
I bought this for my son and he said it's his favorite thing he now owns. his cat loves it too and climbs in it at times just to take a nap. they are both very very happy. well built, lots of ventilation. well done!!
My cat adores this backpack, she loves observing the world from inside!
sometimes i think my cat loves this bag more than he loves me lol... but seriously though he can't get enough of looking out at the world from his little capsule. plus its made from organic materials which is great because we're all about that green 🌱💚
excellant thankyou
Real nice backpack cat carrier! My cat went in the side door without all on her own! Easy to assemble! My cat will love getting outside this summer!
The transparent design lets me keep an eye on my kitty while she enjoys the view of our walks in the park. It's incredibly lightweight yet sturdy, making it easy to carry around during long trips.
Looks really good would have liked some instructions tho
If you're like me who values style as much as comfort for your furry friend, then look no further than this chic cat backpack. Its roomy so my cat can move around comfortably. The transparent shell also allows her to enjoy the outside world safely which she absolutely loves!
It's perfect 🙈🖤The ideal size, the quality is decent and for the price it's super good 👌🥰Super recommended 🙈🖤
this backpack is a wonderful purchase. my cat feels comfortable and secure. the transparent design allows them to see everything and the ventilation keeps them cool. it’s stylish and easy to carry. highly recommend for any cat owner.
This is more than just a pet carrier - it's a fashion statement!
If my package arrives, it was perfect for me kitten and I'm already wearing it for the first time. 👌 I think he did like it.
this cat backpack is a wonderful product. my cat loves the clear, spacious interior and the ability to see everything around them. the ventilation is excellent, keeping my cat cool and comfortable. the backpack is well-made and sturdy, with padded straps that make it comfortable to wear. it’s stylish and i’ve received many compliments on it. it’s perfect for vet visits, walks, or short trips. my cat feels secure and happy inside. it’s also very easy to clean, which is a big plus. overall, i’m very happy with this purchase and would highly recommend it to other cat owners.
Very cute, just like in the pictures
Great product!
I love how comfortable my cat seems in this backpack. It’s also very easy to carry around.
The backpack is super nice and a good size for michis.
My cat loves this backpack! The transparent design is fantastic and the ventilation is great. It's easy to carry and very stylish. Perfect for taking my cat on adventures. Definitely recommend it for pet owners.
😻Perfect for our city adventures together! Stylish, sturdy & comfy for my little explorer.
I couldn’t be happier with this cat backpack. The transparent design is brilliant, allowing my cat to see everything around them, which keeps them entertained and reduces anxiety. The ventilation is excellent, ensuring my cat stays cool and comfortable during our outings. The backpack is made from high-quality materials and is very sturdy, giving me confidence that my cat is safe. The padded straps make it comfortable to wear, even for long periods. It’s stylish and I receive compliments on it everywhere we go. It’s perfect for trips to the vet, walks around the neighborhood, or even just a visit to friends. My cat loves it and it has made our outings so much more enjoyable. I highly recommend this backpack to any cat owner looking for a stylish and functional carrier.
The quality of this pet carrier is top-notch – you can tell it's built to last with its high-quality organic material construction. It fits my large Maine Coon perfectly thanks to its universal size, and I appreciate how easy it is on my shoulders when carrying him around town.
The space capsule design isn’t only cute but functional as well – ample ventilation, roomy interior. Worth every penny!
As someone who frequently travels with their cat, finding a comfortable yet stylish carrier was crucial - and this product fits perfectly into that bill! My fur baby can now travel in her own personal spaceship which she seems quite fond of; watching her gaze curiously at everything happening outside through the clear dome window is simply adorable. Also worth mentioning is how durable this thing feels despite being so lightweight – definitely built for long-term use!
Stylish and practical. My cat loves it and I do too!
this cat backpack is amazing. my cat loves the spacious interior and the transparent design lets them see everything around. it's comfortable to wear and well-ventilated, ensuring my cat stays cool. perfect for trips to the vet or a casual walk. highly recommend!
My cat loves to look out of the window in this backpack. It’s her personal little spaceship.
this cat backpack is perfect for my needs. my cat loves being able to see everything through the transparent design, and the ventilation keeps them cool and comfortable. the backpack is well-constructed and sturdy, with padded straps that make it easy to carry. it’s stylish and functional, ideal for vet visits or outdoor adventures. my cat seems very comfortable and secure inside. it’s also easy to clean, which is a big plus. i’m very happy with this purchase and would highly recommend it to other cat owners looking for a quality carrier.
Nice backpack, perfect for my cat
good
this backpack is perfect for my cat. they can see everything and the ventilation is excellent. it's comfortable for me to wear and sturdy enough to feel secure. my cat feels safe and happy inside. highly recommend for any cat owner!
Very good size and good material arrived in good weather
Finally, a pet carrier that doesn't compromise my style!
Very nice product, it was worth the wait, it arrived in perfect condition, I did not remove the plastic from the dial pirque I am not going to use it yet
I loved it, it's very practical, it's wide, other big and chubby cats
My cat loves looking out through the clear dome window and I love how comfortable it feels on my back during our walks together.
This backpack is the purrfect blend of fun and functionality.
This product has truly revolutionized how I travel with my fur baby – no more struggling with unwieldy carriers! Its sleek design makes it easy to carry around while providing plenty of space inside for kitty's comfort. The transparent shell is another great feature; letting them enjoy the view outside safely which they seem quite fascinated by.
recommend
This backpack is a real game-changer for me and my cat. It's stylish, comfortable and provides a great view for my curious kitty. The design is also very practical - lightweight yet sturdy.
this cat backpack has been a fantastic purchase. my cat loves the spacious interior and the transparent design allows them to see everything, which keeps them calm and curious. the ventilation is top-notch, ensuring my cat stays comfortable and cool. the backpack itself is very sturdy and well-made, with padded straps that make it comfortable to wear. it’s stylish and i get many compliments on it. it’s perfect for vet visits, walks, or even just short trips. my cat feels secure and happy inside. it’s also easy to clean, which is a big plus. overall, i’m extremely satisfied with this backpack and would highly recommend it to other cat owners.
ok
Never thought I'd find a pet carrier that would match my style until I came across this one. This luxury cat backpack is the perfect blend of fashion and function – its chic design never fails to turn heads, while the roomy interior & ventilation holes ensure maximum comfort for my feline friend. Plus, it's so lightweight making our trips together more enjoyable!
loveit ❤️❤️❤️❤️
My search for the perfect blend of style and functionality in a pet carrier ends here! This luxurious backpack offers ample space & ventilation for my fur baby while looking exceptionally chic.
I loved it
Impressive
Never thought a pet accessory could be such a fashion statement until I got this luxury cat backpack - unique design + comfort = happy owner & happier cat 😁
This luxury cat backpack has been a fantastic addition to our pet accessories. The unique space capsule design is not only aesthetically pleasing but also practical - provides my furry friend with a comfortable and secure environment while allowing her to enjoy the outside world through the transparent shell. Plus, its compact size and lightweight structure make it easy for me to carry during our outings together.
A stylish, comfortable carrier that my cat absolutely loves!
I loved it, it comes with a mesh so I can swap them if you don't want to leave it with the dome, it's a good size that I feel my kitty will be comfortable...
I loved it, it's very good quality and very cute.
It’s got everything you'd want - roomy interior for kitty’s comfort, ample ventilation holes for safety, and unique design!
Portable luxury for my kitty - she enjoys the view and comfort.
As an owner of a curious cat who loves exploring outdoors, I couldn't have asked for a better carrier than this stylish backpack! Its clear dome window lets him take in all the sights safely from his cozy little pod while we're out on walks or running errands together. And let's talk about its sleek design – never thought carrying around a pet accessory could feel so fashionable!
This backpack is a blend of chic design and practical functionality.
I am so pleased with this cat backpack. The transparent design is fantastic, allowing my cat to see their surroundings and stay entertained. The ventilation is excellent, keeping my cat comfortable during our trips. The backpack is very sturdy and well-constructed, with padded straps that make it easy to carry. It’s stylish and I receive compliments on it everywhere we go. It’s perfect for trips to the vet or just casual walks. My cat loves being able to look around and seems very comfortable inside. This backpack has made our outings much more enjoyable and stress-free. I highly recommend it to any cat owner looking for a quality carrier.
perfect
LOvEEEEEEEEEEEE 😍😍😍