Product Description
Unleash the Joy of Natural Play for Your Feline Friend
Transform your home into a feline paradise with our Luxury Cat Scratcher Tower, designed to fulfill your cat’s instinctual desires to climb, scratch, and relax in comfort. Crafted with care and designed to blend seamlessly into your home style, this multi-tier play structure offers endless entertainment and comfort for your beloved pet.
Why Choose Our Cat Scratcher Tower?
Cats are natural climbers and hunters. Domestication has limited their ability to explore and exercise these instincts. Our Cat Scratcher Tower revives these natural urges, providing your cat with a dedicated space to play, scratch, and unwind. It’s not just a piece of pet furniture; it’s a doorway to a happier, healthier pet.
Exceptional Features
- Auxiliary Stairs: Enhances your cat’s climbing experience, expanding their activity range.
- High Permeability Space Capsule: Made from solid acrylic with high light transmittance, it allows you to keep an eye on your feline friend while they enjoy their private hideout.
- Comfortable Big Cat Nest: A spacious cat litter that accommodates even the largest cats, providing a safe and comfortable space for them to rest.
- 100% Satisfaction Guarantee: Your happiness and your cat’s satisfaction are our top priorities. If you’re not completely satisfied, contact us for a return and refund.
Product Benefits
- Encourages natural climbing and scratching behaviors.
- Provides a secure and private resting area.
- Enhances your home décor with its elegant design.
- Supports cats of all sizes with its sturdy construction.
- Easy to assemble and integrates perfectly into any home style.
When is it Best Used?
This versatile Cat Scratcher Tower is perfect for daily use, catering to your cat’s every mood. Whether they’re in the mood to play, observe their surroundings from a high vantage point, or simply take a nap, this tower has it all. It’s especially beneficial for indoor cats, providing them with the necessary physical and mental stimulation they need to stay healthy and happy.
What Makes Our Product Special?
Aside from its robust design and multifunctionality, our Cat Scratcher Tower stands out because of its commitment to quality and your pet’s well-being. The high permeability space capsule and comfortable big cat nest are features that cater to the nuanced needs of cats, ensuring they feel loved, entertained, and comfortable at all times. Moreover, our dedication to customer satisfaction and the ability to seamlessly blend into any home décor make it a must-have for any cat owner.
Ready to Delight Your Cat?
Don’t miss out on the opportunity to provide your cat with this luxurious play structure. Order now and witness the transformation in your cat’s mood and health. Remember, a happy cat makes for a happy home!
Shipping & Delivery
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Refunds & Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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