SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this purse for its look and feel – you can tell it's made really well the moment you pick it up. It's sturdy and keeps its shape no matter what, which I'm a big fan of because it looks great with everything. The only thing is, it's not super roomy inside because of the design. It's fine by me since I usually just carry my phone, a small wallet, and maybe a lipstick or two. So, if you're someone who likes to keep things simple and not lug around too much stuff, this purse is perfect. It's become my go-to for days when I just need the essentials and want to keep my outfit looking sharp.
This purse is a real find – amazing quality. You'll love it if you decide to get it.
Absolutely adorable and a great size. Seems like it'll last too.
Go ahead and buy it, you won't regret it! Snagged the white one and it's perfectly sized for my phone, card holder, gloss, and keys. Looks more expensive than it is.
This bag is a hit! Shared it with friends – everyone agrees it's fantastic.
So very cute 💕
I'm just loving this purse so much!
Super cute and durable! Has enough room for all the essentials.
Not just beautiful, but also an incredible value. Picked up the white one and can't wait to show it off.
Adore the structure of this bag – it's ideal for summer or wedding outfits. Looks a lot more expensive and has been durable on nights out. Always gets compliments.
The size is perfect for seniors who need to juggle canes or walkers. The embossing gives it a more expensive look.
Took a chance on this bag for a party and was pleasantly surprised by the quality. The strap length is just right, making it comfortable to carry around. Definitely worth a try 👍🏾
Such a charming little bag and the quality is fantastic. The two-tone look is super trendy and it goes well with everything.
This bag is just beautiful.
This bag is such a steal for the price – the quality is unbelievable. I always get compliments on it. Just wish it was a bit bigger, but it's perfect for fall essentials!
Not as roomy as I hoped, but it fits all the essentials and really elevates any outfit.
Loving the design of this bag, I'm using it every day.
This bag looks even more elegant in person – great for both dressy and casual looks!
Great 🌟
Amazing quality on this purse! It's simple, elegant, and just the right size for your phone, a small wallet, and a lip gloss. I'm in love! Now I need it in every color.
The perfect little brown bag. Quality's great for the price point!
Bought this for my sister's birthday and she's over the moon with it! Totally worth the purchase.
Been getting loads of compliments on this bag, everyone's asking me about the brand. Looks way pricier than it is, for sure.
This bag is just fantastic, great quality and stunning.
I'm head over heels for this purse. It effortlessly jazzes up any outfit and the quality is superb. Definitely a good buy.
Perfect size and super cute. It goes well with all my fall and winter looks!
A tad smaller than I expected, but not planning on using it as my everyday purse.
Needed something smaller for date nights and this bag is a winner! Surprisingly roomy which was a nice surprise.
Totally in love with this purse; it's just perfect for me. Fits my wallet, keys, a little mirror, hand sanitizer, and lip gloss. The style is gorgeous and the material is top quality.
The craftsmanship on this purse is fantastic! It's the perfect size – cute, compact, and the colors are just lovely. Definitely grab it if you're considering.
This bag is all about quality, from the material down to the hardware. Holds shape well, durable, and looks even cuter in person! If you're on the fence, just go for it. It's a gem.
Got this as a Mother's Day gift from my son. It's gorgeous and just the right size for me. Not too big but fits everything I need, including my camera for trips. Love it. The quality is excellent, from the leather to the lining and the chain strap.
This cross-body bag is just right – good quality and fits all my stuff including my wallet.
Not really feeling how the handle's attached, kinda lacks that wow factor for me. But thanks anyway 😊
Loved it so much 🥰
Big fan of this purse! It's pretty, petite, yet surprisingly spacious. Can even fit a water bottle in – super practical. 💖
Just obsessed with it! It's got that beautiful, elegant vibe going on.
Such a chic and handy handbag! Been slinging it over my shoulder, but it's versatile enough to be worn cross-body too. Surprisingly roomy for its size and the safety clasp is a smart touch. Totally worth it and highly recommend!
Really well-crafted and comfy to carry around.
Honestly, this bag is just too adorable for words. 😊
Saw this bag online and fell for it hard. But the leather's pretty stiff, makes it a bit of a pain to use day-to-day.
Totally smitten with this bag. The color and design just pop – so stylish! 😍
Absolutely loving this bag! It's got that luxe feel, super thick and the leather is just top-notch. Looks way more expensive than it was. 💼
Very nice😻I'm in love with this bag🔥