SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been eyeing a bracelet of this style for a while, but I didn't want to break the bank to get it. This bracelet came at an amazing price, and it looks stunning when I wear it. I absolutely adore how it complements my outfits.
Looks great! Although the material looks doubtful that it is silver, but for the price, it is worth it!!! I recommend widely
Very beautiful seems to be real silver because it has not yet changed color
It is very beautiful, I just hope it is silver and it does not become ugly
Thank you very beautiful the beautiful white silver color not dark and is kilteado all perfect
This beautiful and well packaged
Beautiful
They are very nice. They have a beautiful brightness and look good quality. I gave him a magnet and if he has a reaction it is definitely not silver or just have a silver silver bath
Beautiful manilla my charm, a thousand thanks to the seller, good quality and delivered before the estimated time
It looks good material, it is necessary to try them to see how it is.
It's beautiful but it's for those with the skinny wrist Worth and excellent value ..
I liked it very much, it arrived earlier than said, thank you
beautiful bracelets am very pleased with them fast delivery great service thank you
I absolutely love this bracelet. It looks expensive and is very versatile. I can wear it with most anything.
Perfecto
Very beautiful.
Very happy with this bracelet..just perfect
Love this bracelet. Very pretty, nice design, good quality, awesome price. I have seen much more expensive bracelets that don't look as nice as those one.
It's perfect!
I received the bracelet. It is more beautiful in person. I am going to order more for my daughter in laws and a dear friend. They will luv it as much as I do.
Beautiful bracelet, it is the second I ask I recommend it and it arrived very fast. Thanks.
I loved the porcera simply beautiful I am in love I will buy more certainty.❤