SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The installation was fairly simple, with straightforward instructions. Professional installation is recommended if you're not confident with DIY plumbing and electrical work. It took me about 90 minutes to install. Despite its light weight, making wall mounting a one-person job, its performance in my single bathroom house in the cold Northern Midwest has been solid. Although rated for two baths, in colder climates, it's best for one shower at a time. Yet, it supports simultaneous use of a dishwasher and washing machine. The savings on not heating water when not in use are substantial. The assurance of never running out of hot water is truly satisfying. This water heater has significantly improved my daily routine, meriting a full 5-star rating.
I snagged this during a sale as a replacement for my defunct Bosch Powerstar, which was pricy when new and lacks support now. It's installed in our guest cabin, serving two sinks and a shower without any issues. Durability is yet to be determined. It's important to install it in an easily accessible place, like a closet in my case, because it switches to standby after a power outage and requires manual restarting. Its compact size makes it versatile for installation almost anywhere.
I chose this model primarily for the exceptional customer service feedback. Installation had its hurdles, but customer support was readily available, providing guidance through pictures and videos. Their help was invaluable, ensuring we had access to continuous hot water again. So far, it's been performing excellently, providing rapid heating and an endless hot water supply. We're eager to see the potential savings on our electricity bill compared to using a traditional 55-gallon water heater.
I opted to install this water heater as a dedicated unit for an apartment above our garage, which previously relied on the main house's water heating system. This often resulted in a long wait for hot water. By disconnecting the old hot water supply and rerouting the cold water directly to this new heater, we now enjoy instant hot water on demand. Although running the necessary electrical connections presented a challenge, the outcome was well worth the effort.
Our camper's transformation is progressing wonderfully. Finding suitable items has been a bit of a struggle, except for this water heater. It's just the right fit for the camper's bathroom and kitchen needs, providing endless hot water. The installation process was a breeze, taking the place of the old unit and even freeing up additional storage space in a previously cramped closet. The value for the price is exceptional—I highly recommend it.
Faced with a leaking old heater, I opted for this tankless model. After upgrading the wiring, it was installed in the same spot as the old one. The water heats up impressively, albeit with a slight delay, which is understandable as it starts from cold. Proper installation and wiring ensure satisfaction. It's reduced our electric bill by about 30%, and the family enjoys endless hot showers. I strongly recommend considering this unit.
This product excels in both quality and customer support. Initially, we faced some challenges getting it to function properly, but the customer service team was outstanding in their assistance, quickly resolving our issues. We're grateful for their help in getting our hotel operations back to normal and highly recommend their products and service to anyone seeking reliability and excellence.
This unit was a breeze to set up for providing hot water in a compact "tiny house," fitting snugly under the kitchen cabinet and not intruding on space. Its discreet design and straightforward functionality are ideal, efficiently supplying hot water to both the kitchen sink and shower. My satisfaction with this purchase is immense, perfectly meeting my hot water needs.
This device reliably supplies ample hot water, capable of servicing two washers, a shower, and a dishwasher simultaneously. The only minor inconvenience is the need to reactivate it after a power outage, but adjusting the temperature for seasonal variations is straightforward. I would definitely consider purchasing it again.
The installation of this unit beneath our outdoor kitchen sink was straightforward, thanks to the electrician who easily upgraded the circuit and made all necessary connections. It heats up swiftly, offering the ability to adjust and monitor the temperature through an on-screen display. The water gets impressively hot, making it a perfect addition.
The setup was a breeze, and it's been performing well since installation. I would advise getting the 3-way valves and pressure safety valve for the bottom connections for optimal operation.
Installed in October for a household of five, this tankless water heater has been a game-changer. Unlike traditional water heaters, it's simplified our lives, allowing for consecutive showers without the worry of running out of hot water. It comes highly recommended from our experience.
Transitioning from a traditional 50-gallon water heater to this tankless model was surprisingly simple and has significantly saved space, allowing me to cleverly conceal it and repurpose the area for a workbench.
I've been using it to heat water for baptisms for over a year now, and it's been reliable. Maintaining the correct pressure is crucial, but it excels in temperature control and shutting off when needed. It's a product I'd confidently recommend.
I purchased this as a replacement for my previous tankless water heater. It arrived quickly, before the expected delivery date, and outperforms the older model. It's been a worthwhile upgrade, ensuring I have a constant supply of hot water.
Installation was straightforward, and after a minor hiccup that required reaching out to the seller for guidance, we managed to get it working. Though we haven't tested it in a shower yet, our sink water heats up quickly and becomes quite hot, which bodes well for its performance in colder months.
After being let down by another tankless water heater brand, I decided to invest in the Airthereal model, even at full price. It's proven to be worth every penny, delivering excellent performance.
Having the skills to install this unit myself made the process manageable. For those less experienced with electrical and plumbing work, hiring a professional might be the best route.
After my 52-gallon water heater failed, I opted for this more cost-effective and efficient tankless model, which has been performing splendidly. The only drawback is the need to manually restart it following a power outage or surge, which can be inconvenient depending on its installation location.
After setting it up last night and ensuring no leaks, we experienced our first shower this morning, and it was flawless. The water temperature quickly reached 125 degrees within 10-15 seconds. Initially, we got a model requiring too much power for our setup, so we exchanged it for a less demanding model. We're thrilled with its performance and value, making a great addition to our shower setup.
This is an unbeatable deal. Comparable in quality to higher-end brands but at half the cost, it effectively serves my household of five and even reduced our electricity bill.
Acquired for my shower, and it's been great.
Purchased for my parents' new tiny house, this water heater fits their needs perfectly.
It functions exactly as promised. For the first time in 15 years, our cabin now enjoys consistently hot water. The device is straightforward to use, with very user-friendly controls.
After receiving a unit that functioned flawlessly, I decided to acquire two more for installation. When I encountered a manufacturing issue, the company promptly replaced the defective unit at no cost, showcasing their commendable customer service. I strongly endorse these water heaters for anyone considering them.
In my home renovation projects, I now include this unit in every house. For a space of 950 square feet, which includes a shower, a vanity, and a kitchen sink, it's perfect. Just be mindful that you'll need two separate 220V circuits with double breakers.
A month into its use, and the warranty improvements are evident compared to previous models. The installation and operation are straightforward and user-friendly. I'll provide a more detailed update later, but for now, it's performing excellently.
The installation requires two separate 40A 240VAC circuits with 8 gauge wire, a necessary upgrade if you're moving from a traditional tank heater. But once set up, it flawlessly serves a household of five, handling two showers simultaneously with ease.
Installing this unit was somewhat challenging but manageable. It comes with clear instructions, making the effort rewarding. In my southern home with two bathrooms, it's been a fantastic addition, allowing for simultaneous use of multiple hot water appliances without issue. It's also been a boon for our electricity bills. I'm thoroughly pleased and recommend it.
Installation was straightforward, and the unit functions as expected. The digital display is more simplified compared to its predecessor, primarily showing the set temperature and heating status. Despite this simplicity, I find the functionality adequate for my needs.
Installed in a building where hot water isn't frequently needed, this water heater perfectly meets our minimal demands. It quickly supplies hot water without the unnecessary constant heating, leading to noticeable savings on our utility bills.
This was a replacement for another model that failed within a few months. This one has proven to be more reliable and effective.
This exceeded my expectations and was very affordable!
Installed in a structure without an existing hot water system, this addition has made hot water readily available for handwashing. It's an upgrade I'd consider for my main home should I encounter any tank issues.
The product appears to function well, though I haven't used it extensively yet.
Installation requires a basic understanding of plumbing and electrical work.
Several months into use, I have no regrets choosing this model for my specific needs. It has been entirely satisfactory.
The product performs excellently, consistently delivering on its promise.
I've implemented this system across a three-bedroom, one-bathroom house, and it's been fantastic, meeting all our hot water needs efficiently.
The installation process is straightforward, and the energy efficiency of only heating water as needed is a significant cost saver. A heartfelt thank you for such a practical solution.
Strongly suggested for its ease of setup and use. I'm convinced to never return to traditional tank water heaters.
Faced an issue with a faulty unit but received a swift replacement without any trouble. Definitely a customer for life.
Installed in my barn for both hot and cold water supply to a sink, and it's functioning perfectly.
The ease of installation was unexpected, and it performs exactly as promised.
Absolutely adore this product for its compactness and effectiveness.
The installation process was a breeze, and it quickly delivers hot water. A dependable solution!
I strongly endorse this product for its clear instructions and exceptional customer support.
Securing hot water for the entire house came at an unbeatable price.
This unit efficiently provides hot water throughout the entire trailer without any issues, a pleasant surprise.
Implemented for the kitchen sink and it delivers impressively hot water, exceeding expectations.
I've been on the lookout for a suitable tankless water heater to meet specific criteria for a project I've been planning. This model met all my requirements and was relatively easy to install, offering significant savings compared to professional installation fees. It's a recommendation I'm happy to make.
Setting up this water heater was simple, and it operates flawlessly as long as the provided instructions are followed.