SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These will be fantastic for Halloween. I'm considering using them as hands for a scarecrow.
Look realistic. Waterproof. Bright. Hands bend so you can position them. The stakes that go in the ground are made of plastic. My only issue is with the sturdiness of those stakes. Be careful pushing into the ground so they don't crack. Other than that I would definitely buy them again.
This is incredibly cool. I'm a big fan of Halloween and this item was a perfect addition to my decorations. It arrived in just one day. I highly recommend it for anyone who loves Halloween. The lights are really bright and definitely worth the money.
a great Halloween decoration, with bright orange lights visible from afar.
However, not everyone may find them suitable. One person felt they didn't fit with other decorations, likening them to an over-lit prop from an 80s show.
They were a family favorite, eliciting an excited reaction from my husband when our child turned on the lights.
I adored these skeleton hands for their detailed construction and adjustability.
Despite concerns about their size, they were adequately sized and visible from a distance for our outdoor Halloween decoration.
Living in an apartment didn't stop me from enjoying them. I placed them over my balcony, adding a bright and captivating touch.
They will definitely be used this year in my yard.
Perfect for my father's extensive holiday yard decorations, these skeleton hands were an ideal mix of creepy and whimsical, sized realistically and individually powered.
These light-up skeleton hands were appreciated for their multiple lighting options and easy ground insertion.
No assembly was required. They lit up beautifully with sharp stakes for effective ground insertion and various mode options.
The sturdiness of these skeleton hands was commendable. The heavy bolt attaching the stakes to the arms ensured durability, and the solid plastic construction with bright LED lights was impressive.
Their durability, bright lights, easy installation, and varied light functions were notable features.
Their simplicity and adjustable hands were impressive. Connected by a cable, they could be spaced as desired, and a stake at the end ensured stability even on windy nights.
These bone arms were an ideal enhancement to my yard decor for Halloween, complete with stakes for easy insertion into the ground, battery operation, a remote for changing light sequences, bendability, and a timer.
Their spooky appearance, especially in dim lighting, was a highlight coming out of my garden. The hands, initially palm up, could be easily adjusted to a palm down position.
Easy to display and sturdy, they were a hit with everyone.
Well-crafted, they were a great addition to my garden for Halloween.
These decorations received numerous compliments during Halloween, and a small spotlight at night enhanced their effect.
For the price paid, this decoration was great and seems durable enough to last for years.
Solid and visually appealing, they were an awesome feature in my yard.
Fast delivery and good quality for the price made them an excellent addition to any home cemetery.
They looked fantastic in an elevated area of our backyard, much to the delight of my grandchildren.
While I was overall pleased, my only minor complaint was that both arms and hands were from the same side, which was only noticeable upon close inspection.
After searching for affordable Halloween decorations, I was pleasantly surprised by their quality. We used them throughout the season and plan to reuse them next year.
Considering the cost, these bone arms are impressive.
The skeleton bones were sturdy, but the connecting parts and ground securing elements were less robust. One arrived broken but was still usable, so I chose not to return it.
Despite receiving two identical arms, their cuteness and functionality outweighed this minor issue.
They were perfect for adding hands to a prop coffin I had for Halloween.
At a great price, they made Halloween a hit, and I plan to use them annually.
I was satisfied with this purchase, especially noting the practical black stakes at the end of the arms for easy ground insertion.
Their quality extended to a DIY project for a spooky frame. The color and texture of the arms added a realistic and high-quality touch.
The adjustable and movable hands allowed for customized placement, enhancing their overall appeal as a versatile product.
I utilized them in my planter to support drooping plant stems, showcasing their utility beyond just decoration.
They served as a great addition to our homemade Halloween graveyard.
I found these particularly useful for our mini graveyard Halloween decoration.
Their realistic appearance and durability make them a superior choice for yard displays.
I strongly endorse them for their high quality and the enjoyment they add to any Halloween celebration.
These bone arms are indispensable for anyone seeking to inject creativity and spookiness into their Halloween decorations. Their versatility, realism, and ease of use make them excellent for a wide range of Halloween endeavors.
The most impressive aspect of these bone arms was their adaptability. They are not limited to pumpkin art but can be utilized in various Halloween setups, including yard displays and costumes, to augment any eerie scene.
The size and form of the arms were perfect for integrating into our pumpkin design. They were simple to manipulate and secure, making the entire process of creating our Grinch-themed pumpkin both enjoyable and effortless. Throughout the contest, the arms proved durable and were well-received by the audience.
I chose these bone arms specifically for a pumpkin art contest to craft a unique Grinch-themed display, and they were ideal for this purpose. Their sturdiness, craftsmanship, and realistic look greatly enhanced our Halloween decorations.
These artificial Halloween bone arms were a fantastic addition to our graveyard setup. Their adjustable arms were highly effective in creating a spooky atmosphere.
While I plan to use them again, the requirement of six AA batteries seemed excessive compared to other models that need fewer batteries due to connected hands.
I wished for more sturdiness and a timer feature.
After comparing with a slightly pricier similar product, I was happy with this choice.