SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for little girls. my daughter (almost 8 yrs old) was able to fit her wallet inside. The strap is adjustable and soft material. The purse has been durable so far and endured anything daughter has thrown it's way. Go on and purchase it's worth it.
Ahmaaazing! I love this thing so much. so glad I chose the color I did- lanyard is excellent quality and bag is so fun and awesome for fidgeting. great size. will put my stim toys in this lil thing to carry with me everywhere!!!
Very beautiful and of good quality my girl loved it if it is worth it
Adorable! Squishy and fun! Adjustable strap for crossbody or over the shoulder wear. Strap is wide and does not fold. Purse can hold more than you would think because it is small but it’s deep. Not wide enough or tall enough for sunglasses but holds a lot of makeups, compact, lip gloss, travel size lotions and perfumes. Little toys the size of Polly pockets or a-door-ables. Functional as a pop it sensory gadget too. Win win 10/10 highly recommend.
Good sizing for kids, affordable price and it’s colourful.
Beautiful colors, good material
Very beautiful just like the image, I love
Nice purse for your money
A very nice and practical backpack for a girl to walk the fashion and it looks good material and arrived in good condition
Nice
Very beautiful
Very beautiful, I just thought it was a little small.
excellent
OMG this thing is adorable. Lil bigger than a cell phone and is SO colorful. The rubber is very thick. I’m very happy!! My daughter has anxiety so these things are always such a good purchase
Beautiful but small
Soooooo cute! I bought 3 because the price is so good! Easy Assembly required for the straps. Soft rubber kinda thin but so awesome! Colorful and bright. Great for toddlers. Very small, great size for Toddler girls. Very girly. No small choking hazard parts. Love these!!
Very cool
, Too beautiful, I plan to buy again
Are very small, but very cute. Soft material and handle with regulation.
really cute
This cute sachet serves as a purse for small things🙂I imagined it bigger but we liked it a lot
Cute
Very nice good size for girls I recommend it
Very beautiful bags will be a magnificent gift for the kindergarten girls to whom my grandson wants to give
A gift for my niece, it's smaller than I thought but it's so cute she will love it like a wallet backpack.
exactly as described, great bright colours, , lightweight , awesome 💯
Exactly as pictured. Both my 7 year old and 20 month old love the design colors. The adjustable strap is super easy to use.
Too cute!! My granddaughter LOVES it! The adjustable strap is a plus. Highly recommended. 👍🏽
cute small purses. I ordered a lot of these ones to give away as return gifts for my daughter bday party guests and I'm sure they will love them
Super cute design. Small in size. Perfect for any toddler girl. Can be used for money and other small items. This is a small purse. So it will hold just a few small items. Pen in picture for reference of size. Please see photos.
Cute but so much smaller than I expected. About the size of my hand. The pop fidgets don’t really pop and the holes for the straps were sealed so I had to poke them out. Nice quality and zipper seems sturdy. Will make a cute Easter basket gift for my 4 year old. Worth what I paid for sure and thinking about getting more for party favors 🥰
Very cute! My daughter loves this! It’s a little smaller but she lives it. I would buy more!