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Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@hilowshop.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@hilowshop.com

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ABOUT THE SHOP

Welcome to hilowshop.com. From day one our team keeps bringing together the finest materials and stunning design to create something very special for you. All our products are developed with a complete dedication to quality, durability, and functionality.