SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very beautiful, good product
Super quality
I love it
It's actually really great! These pictures are after I filled it. It looks pretty flat when I received it but now I filled up so it can take it's shape. I really love this product.
Great wallet, beautiful color. Good quality
it is of excellent quality
the compartments are fine and I think it can be practical.
Ideal size
I'm very satisfied!
Pink one is perfect. It just a bit hard to open it.
Satisfied with the product :)
I really like it. I’m using it for a while and everything is good. Perfect size for a small bag. Only for important cards.
very nice and simple, the color is accurate.
Good finish.
good quality, small but practical
Beautiful😍, Recommended 100%
The wallet is very nice.
Super cute, what if the brooch scares me that it will break, being that it is very delicate but it is really very practical, takes no space compared to what it had before. Arrived before the date.
The purse is simple and real good quality. Although a tad smaller than I expected.
It’s very cute and exactly how it’s shown in the photos.
Very nice color and quality
Very convenient wallet!
as expexted, has only one compartment for money
Everything as described. Very nice.
Beautiful💕
Very cute and useful I already have a month using it and everything very well
resistant material and ideal size.
It has 6 compartments for cards and a pocket for coins or bills and another sharing, the quality is very good and very beautiful.
Was commissioned for a friend and she liked it very much!🩷