SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Device that works very well and easy to use. BRAVO👏👏👏👏
Looks good quality You can put batteries or charge, it is useful and the touches are felt with intensity. I recommend it.
seems to be of quality.
Very good purchase, very good price. It's for my mother and she's delighted. It goes with USB, and it also enters you with a cable.
Serves perfectly, the levels are good and I like that it is rechargeable. It has different modalities and comes with many patches. I loved
It can use other types of gel pad to use on the body for massage. Good to have more than one option. Charging the unit. Hope can open the battery compartment to see what type of battery is used and if it can be replaced.
Perfect! I love it, my dad takes it away from me all the time, I like EMS mode, MSG mode is quite electric hahaha, but of the rest everything is fine. I liked it.
Excellent works very well
i think it works well
Really useful, I love it!!
They meet the expectation I expected, they have a good frequency and make what function is right for the therapy I need.
Excellent! It works very well, recommend it, I had an ankle injury so I hope to see progress!
Good feeling of relaxation, we will see how it feels a couple of times
All very well good material. Excellent Product I recommend it
Works perfect, helps a lot
It is very powerful, easy to use and good quality, ideal for back pain, good function in tens, immediately calm the pains.
Has everything, you can use it anywhere since it goes by batteries. Very satisfied with the purchase
Excellent device of very good quality very happy with my purchase seller and store very recommended
I thought it was on batteries, but it goes with a rechargeable battery. Works very well and is very comfortable and a phone size and very light. Fully recommended
This is a very good little TENS unit for the price. While it only comes with four (4) gel pads, the control unit has many options and sufficient power. The display is bright and easy to read. There are two (2) connector ports on the top of the unit. RECOMMENDED 👍👍👍
fine