Product Description
Introducing Your Cat’s New Favorite Hangout Spot
Transform your home into a feline paradise with the Dual-Tier Sisal Rope Cat Tree with Hanging Ball – the ultimate play and scratch station designed specifically for your adventurous kitten. Crafted with love and care, this cat tree combines fun, functionality, and aesthetics, ensuring it becomes your pet’s preferred spot for climbing, scratching, playing, and relaxing.
Why Choose Our Cat Tree?
Our cat tree stands out for several reasons. Firstly, it’s constructed with high-quality cloth material, ensuring durability and long-lasting enjoyment for your pet. The double-tier design offers ample space for exploration and lounging, while the sisal rope covering provides the perfect texture for your cat’s scratching needs. The hanging ball adds an extra layer of entertainment, keeping your feline friend engaged and active.
Product Features
- Sturdy double-tier construction for maximum stability and safety.
- Durable cloth material designed for extended use.
- Natural sisal rope for healthy nail scratching and climbing.
- Interactive hanging ball toy to stimulate play and exercise.
- Compact size suitable for any home space.
Benefits of Our Cat Tree
- Promotes physical exercise, keeping your cat healthy and agile.
- Offers a dedicated scratching area, protecting your furniture from damage.
- Provides a safe and comfortable space for relaxation and observation.
- Enhances your cat’s environment with stimulating activities.
- Easy to assemble, ensuring quick setup for immediate enjoyment.
When to Use Our Cat Tree?
This cat tree is ideal for everyday use, providing your kitten or cat with a personal playground that satisfies their natural instincts to climb, scratch, and explore. It’s especially beneficial for indoor cats, offering a stimulating environment that can help reduce boredom and promote physical activity.
What Makes Our Product Special?
Unlike other cat trees, our design focuses on combining functionality with style. The dual-tier structure offers more space for play and rest, while the sisal rope encourages natural scratching behavior, supporting your cat’s claw health. The added hanging ball toy makes playtime irresistible, ensuring your cat stays engaged and happy.
Ready to Delight Your Feline Friend?
Don’t wait to bring joy and excitement into your cat’s life. The Dual-Tier Sisal Rope Cat Tree with Hanging Ball is the perfect addition to your home, offering endless fun and essential comfort for your beloved pet. Order now and watch your cat thrive in their new personal playground. Your cat deserves the best; give them a space where they can play, scratch, and relax to their heart’s content.
Shipping & Delivery
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Refunds & Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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