SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Every time I combed my river rat hair, my hair was blown into the air, which caused stress.. Hurry ~ Thank you very much for making such a good product. It doesn't blow your hair while you comb it, and if you press the button behind it every time you put it on the comb, it will fit into the cleaner.. It's so good that I don't feel stressed from now on ^ ^ Even when I clean my hair, my hair will fit in. And there's a filter inside, and it also filters out the dog's dandruff.
It is a good product. The product performance is also very good. My puppies are sensitive to sound, and I like them without rejection. Affordable and well received Have a chance.
👍 Love this product. It really gets all the pet hair off my furniture and carpets.
No more dog hair on my clothes or sofa, thanks to this amazing tool.
Oh! It's good because you don't have to go to the bathroom and cut it because the hair is cut and inhaled. Also, because of the suction, the hairs will stand, so it will be better cut. It's dog satisfaction.
I've tried many others but nothing compares to the efficiency of this one.
It's so good. It's a new world with fast hair and real self-beauty. I don't know why you're struggling. I will not regret
👏
Amazing purchase! Much better than I expected. Quality higher than expected.
It's so good. It is very recommended for those who are hairy like our dog My sensitive dog was embarrassed at first because the noise wasn't very loud. I 've been slow, so I 've adapted... It's the best, especially when shimmering. I feel free from the war on fur.
it’s not just about cleanliness, it also keeps my pets looking neat and tidy 😊
It's really nice, it's good, especially the excellent performance of the cut, the sound is small, it is very recommended
The effect is good! It's hard for these double-parent dogs! But if your child is scared of the sound of the vacuum cleaner, you'll need a little adaptation period! My dog is scared of the first stage, but I'm trying to adapt it!
Very good product for brushing hair care There are also various compositions
The product is fine. There are many tools for use. I hope you 've used it for a long time without it.
This is all right. One or two are perfect for cats or three small puppies.
It's simply amazing!
😊💕
this kit tackles shedding problems perfectly 👏 now, managing my labrador's fur isn't a chore anymore.
Truly remarkable!
As soon as I receive it, it's too good to use. The noise is also weak. I love you so much ~ ^ ^
I still can't believe how effective it is at removing pet hair from every nook and cranny of my house!
I did not know before use, but .. It is considered an essential product when raising animals
It's really neat, and it's easy for beginners.
This vacuum exceeded all expectations. It’s so efficient!
The best-built item of the year Please, everybody buy it. Every time I brush my kids, I have a new one, but I'm worried about hair loss
It's fairly good. They're new to the puppies, so they're a little scared, but they're not a big sign of rejection.
I'm very satisfied.
The sound is not as big as I thought, and the intake is not the first stage, so the baby is a little weird, but it's not scary.
The suction is good and the cut is good. It is so good to use
since getting this vacuum life with pets has become so much simpler 💕
I've tried many others but none compare to the efficiency of this one. Truly remarkable!
this kit is perfect for managing shedding 👏 now, dealing with my labrador's fur isn't a chore anymore.
Wow ~ ~ I really like it. Good
Cleaning up after pets has never been easier thanks to the sizeable dust cup. Very impressed by its capacity.
This vacuum is amazing! we used it once it arrived and it made a huge difference on our Shiba, it made getting his old coat off a breeze. Its super powerful a
beyond keeping things clean, it also keeps our furry friends looking neat
cool
This tool fantastic, it's like having a professional groomer at home.
amazing gadget!
So convenient!
The efficiency of this grooming tool is unmatched. It's truly remarkable!
love it!
My labrador looks neat and tidy all the time now.
Pet owners rejoice! This grooming vacuum is nothing short of miraculous 👏