SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved the very cute LEGO, I'll give it to my boyfriend❤️🍓. It's kind of complicated to assemble because the parts are small but if you get the hang of it you can assemble it.
The blocks connected well
A bit tricky at first but as soon as you have made the first shift it is very easy. The instructions are very understandable and it is very fun.
beautiful, good quality
It is very tender and cute, it is supposed to be for 6 years, but I am 22 and it was difficult for me to put it together
This one was quite hard to put together at first, since there's so few colors, all the shapes look similar in the instructions. Thankfully with the help of some tape I was able to build it 😅
so fun to build omg. I did mess up a bit on the face? but it's okay, she still looks adorable !! you also get a bunch of extra pieces which was helpful to then try to fix a bit my mistake when finishing. I did this in 3 hours ish :)
Many pieces but in general it is easy to assemble! I would certainly buy again
The block is a little small, so my fingers hurt a little when assembled, but The cute thing after completion will make you forget all the hard work. It's pretty and cute.
Very cool blocks, but rather for older children, because they are very small. Nevertheless, well-matched, legible instruction and a lot of fun.
the panda is cool
Equals the photo! Just that it's harder to put together than it looks... 22 steps🥹And they are little cube that do not fit and very small
I did not expect that this designer would interest me so much, I thought that it would not be of high quality and not have many details. But it exceeded all my expectations. It's so small that it makes it difficult to build it, but it's so interesting! I like the result very much, and I will definitely order other types of constructors😍
soo cute it arrived in a week . it just takes so long to build, the base is the hardest part because the pieces are so small and you have to lay down the pieces and try to get them to stay together. but after hours i believe its so cute
Omg this is so cute!! It was an instant buy for me and I’m definitely gotta get more. It took me about 30 mins to sort it out into piles and then 2.5 hours to actually do it. It was really fun but my thumbs were hurting so much lmao
It is exactly like in the photo, it took me a long time to finish riding but for the result it is worth it! The Apple that was difficult to make KK, but gave everything right.
literally so cute. omg. I WILL be buying the others from this set... soon.. my thumb still hurts a whole 24 hours after finishing him cuz the pieces are small etc- but idc. pretty. cute. love it!
I loved this super amazing panda, excellent to collect 10 of 10
Cute panda, but the parts are very small, not like Lego. There are many extra parts left (pictured). The instruction is detailed, but for the child 6 + is difficult
Very cute and accurate to the picture! The instructions were clear and easy to build. I love the results!
I imagined the pieces a little bigger, but after that very well. Arrived quickly. Very relaxing😊
Love him so much! Bought him for my work desk, there was one piece missing from the lego plan sheet but that’s okay. i improvised with all the extra pieces, you can also make modifications and customise with the extra pieces as well, really pleased with the turnout, makes a great desk buddy 🫶
Very good! Very intuitive manual… and the main one, delivers everything that promises!! Everything is very perfect. And I intend to collect for decoration. For the price is worth a lot👏🏼👏🏼✅✅✅✅✅
Very well done but boring too much to assemble and very complex
It is perfect, as soon as I arrived already assembled, the manual is very easy to understand. I already want to buy all the models, n is MTO large, which makes it more cute
I was a little lost with the step by step assembly at the beginning and the final result is still to realize that it is a cheap product but it is an extremely cute and tasty cheap product to assemble and I with I will be sure to buy more!!
Love this figure. I will order more items.
Not arranged yet. I hope there will be no shortage of bricks. There is an instruction.
I liked collecting very much, the result is amazing!) I did not expect the panda to be so big, it suits me. A few things of the most commonly used species remain. The instruction is not complicated, everything is clear. Collected two hours, because Made a couple of mistakes. Took another hour to separate stacks. Total, 3 hours of pleasure. Fingers only hurt a little after :)
Super cute, Nice to give away, very tedious but worth it The pieces are very small, measuring 10 cm high approx. Comes your instructive
lovely panda and easy to build, quite sturdy lots of extra parts were left
Wine in excellent condition, it did not include the box but otherwise everything ok, I even had pieces left over :)
Great, delivery quickly. Looks nice and there are extra blocks left. Great recommend!
Has arrived very quickly.
A wonderful panda😘The end result is great, in addition, the delivery was fast and there were quite a few spare items. The instruction is readable.
Perfect! Mdssss, I expected a lot less and surprised me dmsss, I recommended it to several people and I am already addicted to these mini Legos skskskskskskks the pieces are small and very cute, the fitting is firm, comes spare parts, no Burr or incredible, The manual explains the step by step well and the result is impressive, unbelievable only to have cost this, I recommend a million vzs!!! I'll buy more vzs
ITS SO CUTEEEEEE!!!
It was very difficult tó me. Itt took 8 hours to build. I love it
Perfect corresponds to the description. There were still pieces at the end, always practical because some pieces are small
Is perfect!!! Arrived on time. Arrives with its detailed instructions and comes with pieces of more, and a tool to facilitate assembly with such small parts. Very very happy with the result. I recommend the product and the seller. Possibly buy the rest of the models to make the collection.
The instructions are super clear and the quality price ratio is super good😭That if I had more than enough pieces, I don't know if they come from more or I did something wrong😂
Cute!
It's adorable, and we loved building with the micro blocks for the first time! It is tricky, if you have small children they will need help from an adult.
Lovely - highly recommend this article! Fast delivery, good quality.
Cutie Patootie❤️ Shipping was fast, had no conversation with seller. Had fun collecting this one. Going to order some more🐼
Took almost 5 to 6 hours to complete. Very satisfying but now I have a sore back and stiff neck from being hunched over and deciphering the diagrams. If you have a child that likes to build lego sets, buy these instead of the official expensive Lego sets.
came incredibly fast and was fun to build
I thought it was very cute The manual is good to be instructed and came several extra pieces in case you lose.