SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thus was a gift for Dad age 89 years old. When it arrived it had the tiniest pieces .I wasn't thinking the pieces would be so small. Just looked at finished measurements. Made no difference, he had all those pieces put together and it looks great. He loved 😍 the puzzle and the fact its 3D is a Giant bonus!!! very pleased 😀 both of us.
got this for my wife she loves puzzles and to be challenged. Plus she loves steam punk. so I love this. thank you. It is also excellent quality over all.
Teaches problem solving skills. Nice learning activity.
Nice wood puzzle, very happy to put it together with kid
very nice, well made, pretty, perfect size, absolutely gorgeous, what you'd expect,, such a fun idea💗, awesome thanks
pretty simple to build if you follow the instructions. I did have one piece break, but there is a spare included so it turned out exactly like pictured!
Granddaughter loves to put these together.
great bargain.,gifts,quality is very good
This was a lot of fun
so beautiful
cool
quality is very good
I love 3D puzzles both wood and metal. This one is really nice (you just have to be very careful with orientation of the pieces as the instructions aren't all that well illustrated).
super value, awesome, perfect for learning
have replacement pieces, use glue to secure small parts. great therapy. good instructions
quality is very good, fun to build, present for my hubby
quality is very good, fun to build, great bargain.,gifts, 100% love it 5 stars, super value, awesome, perfect for learning
it was fun
Definitely one of the coolest wooden puzzles from Temu that I've assembled. A few of the pieces were delicate, so be careful.
This is going to be a fun puzzle, I like it already and I haven’t even started putting it togetogether yet, good quality, I’m going to buy more
I just got home from a long stay out of town I am going through my orders and have not received several items ,the air ship from this order but the cat and horse jackets are nice they are for late gifts would love to receive it for my brother who has cancer
was fun to build
I started collecting these 3D puzzles to put in my little glass museum as I call it (small hutch) they are very fun and well made, I really enjoy putting them together, the end product is great
Wow this was some work but looks just like the picture.
Removing the delicate pieces was easy , didn't break. Assimilating, a couple of very delicate pieces did break. Extra replacement pieces for those was provided with puzzle pack. EXCELLENT PUZZLE OVER ALL.