SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was intrigued about how this lighting fixture would transform the 20 ft high stairwell hallway at the top of my mother's townhouse. The moment she unveiled it, we were both astounded by its beauty. At 75, my mom was impressed by the light's elegance and is looking forward to mounting it, though she hasn't done so yet. All components appear to have been delivered intact. It's designated for a challenging location above a lengthy staircase, so we're hoping a handyman can replace the existing small globe with this. She appreciates the flexibility in arranging the rings to her liking.
I recently revamped my dining area and decided to install this stunning piece of lighting that features six elegantly arranged rings, each emitting a soft, ambient light that can be adjusted to set the mood perfectly. The sleek, contemporary design has completely transformed the space, giving it a chic, modern vibe that I absolutely adore. The light fixture itself is a marvel of craftsmanship, with each ring meticulously designed to not only provide illumination but also to act as a statement piece of art. The dimming feature is particularly impressive, allowing me to create the ideal atmosphere for any occasion, from a bright, lively family dinner to a more subdued, romantic evening meal. Installation was straightforward, and the light's energy efficiency is remarkable, adding a touch of sophistication without the worry of high electricity bills. It’s not just a light fixture; it’s become the centerpiece of my home, drawing compliments from every guest. Truly, this lighting has elevated my living space to a new level of elegance and style.
In our venture to remodel a home from the 1940s alongside a 1997 RV, we've sifted through countless design elements, from paint samples to fixtures and finishes, striving to find the perfect match for our taste. We opted for this chandelier for its contemporary appeal. It was straightforward to install and looks fantastic.
The flexibility to arrange the rings to your liking is an excellent feature, offering a mix of cool, elegant, and adaptable styling. I'm very fond of this light fixture. We installed it in our dining area, where we frequently switch out chandeliers, but this one truly enhanced our weekend dinner party's ambiance. It justified every penny spent.
Although installing this light fixture was a bit challenging for two people, taking us around two hours, the end result was spectacular! Initially, we had the rings positioned incorrectly and had to restart, but eventually, we figured it out. The ability to adjust the rings easily and the functionality of the remote, which allows for changing light color and brightness from a distance, have garnered many compliments.
I recently installed this breathtaking lighting feature in my open-concept living room, and it has utterly transformed the space. The unique six-ring design creates a focal point that is both artistic and functional. The ability to adjust the brightness is fantastic, allowing me to set the mood for any occasion, from a bright, energizing morning to a cozy, intimate evening. The LED lights emit a warm, inviting glow that enhances the modern aesthetic of my home without overpowering it. The installation was surprisingly straightforward, and the energy efficiency of the LED technology is a major plus. It's not just a light fixture; it's become a centerpiece that elevates the entire room.
I have been wanting to buy this style of lamp for a long time. The lights in this store are both cheap and beautiful. A great choice
Adjusting the circles via strings allows for a customized appearance, though this can be time-consuming. The endless possibilities to tailor it into a personal art piece make it worth the effort. Assistance during installation is advisable for a smoother setup. Once installed, it's quite stunning.
I didn't anticipate how impressive this lighting fixture would be. Its substantial size is bound to be a focal point in any setting. Setting it up was surprisingly straightforward, and it's absolutely mesmerizing once in place, casting a brilliant sparkle throughout the room.
Incorporating this sophisticated lighting solution into my boutique was one of the best decisions I've made. The six-ring design is not only visually captivating but also incredibly versatile, offering adjustable lighting to showcase our products in the best possible way. The modern aesthetic fits seamlessly with our store's decor, enhancing the shopping experience for our customers. What sets this fixture apart is its ability to dim, which has proven invaluable in creating a welcoming ambiance that encourages customers to linger. The LED technology ensures that the space is well-lit without being harsh or overpowering, and its energy efficiency is a bonus, keeping our overhead costs down. The installation process was hassle-free, and the quality of the light is exceptional, providing consistent, reliable illumination that has truly transformed our commercial space into something special. It's more than just lighting; it's an integral part of our store's identity now.
This lighting piece truly makes a statement. Its design allows for customization to be asymmetrical or perfectly aligned, depending on your preference. While it's advisable to install it with someone's help, the process is manageable and it significantly elevates the look of our dining area.
Adding this sophisticated lighting solution to my café has made all the difference in creating a welcoming atmosphere for my customers. The six-ring arrangement is not only visually striking but also offers versatile lighting options thanks to its dimmable feature. It casts a soft, flattering light that makes everything look better—from the food we serve to the smiles on our customers' faces. The contemporary design complements the minimalist décor of the space, adding a touch of elegance without being ostentatious. The energy-saving LED technology is also a boon for keeping operational costs low. It's more than just lighting; it's an integral part of the café's charm and ambiance.
Attempting to install this by yourself could be overwhelming. However, with a partner, the effort pays off, resulting in a stunning, modern addition that truly enhances the ambiance of any room. It's gorgeous and a worthwhile investment.
I recently added this exquisite lighting fixture to my living room, and it has completely redefined the space. Its modern design, featuring six harmoniously aligned rings, bathes the room in a soft yet vibrant light, creating a warm and inviting atmosphere. The adjustable brightness is a fantastic feature, allowing me to create the perfect ambiance for any occasion. It's not only a source of light but a piece of art that enhances the aesthetic appeal of my home. The energy efficiency is a bonus, providing significant savings on electricity without compromising on style or functionality.
What sets this chandelier apart is its contemporary, geometric design that offers a sleek, minimalist appeal, making it a standout feature and a topic of conversation among guests.
This chandelier is absolutely stunning and was a breeze to set up. The atmosphere it creates is flawless, earning me numerous compliments.
Our dining room, with its high ceilings, is beautifully complemented by this large, bright chandelier. We enlisted an electrician for the installation due to the 18-foot ceiling height, which took him about 3.5 hours. He arranged the rings evenly and parallel to the floor, resulting in a stunning display.
Adding this exquisitely designed lighting feature to my office lobby has completely redefined the space. The six interconnected rings offer a modern twist on traditional lighting, creating a warm and inviting atmosphere that impresses clients the moment they step in. The dimmable feature is a game-changer, allowing us to adjust the lighting based on the time of day or the type of event we're hosting, from bright and energetic for morning meetings to soft and subtle for evening gatherings. The LED rings are not only energy-efficient but also provide a consistent light that enhances the overall aesthetic of our lobby. The simplicity of its design belies the sophisticated impact it has on the space, making it feel more like a high-end hotel than an office. It's become a talking point for visitors and has undoubtedly contributed to a more positive first impression of our company. This lighting is not just functional; it's a statement piece that elevates our corporate image.
This light fixture demands attention with its distinctive design. Installation requires two people due to its size and weight, and organizing the cables and wires to achieve the desired arrangement of the rings can take some time. I found suspending it from a ladder useful for this process, along with tidying the wires inside the canopy cover and trimming any excess non-electrical cables.
I initially picked this chandelier for the staircase entryway, but its charm convinced me to place it in the living room instead. It's designed to accommodate varying ceiling heights, showcasing its beauty effortlessly. It illuminates well and is notably simple to install.
This lighting solution has been a revelation for my office space. Its modern, six-ring design not only brightens the room but also adds an element of sophistication and creativity. The ability to dim the lights allows us to adjust the setting for presentations or to create a relaxed atmosphere for brainstorming sessions. The LED technology ensures that the space is well-lit, promoting productivity and well-being among my team. The sleek, minimalist design fits seamlessly with our office decor, making it a talking point for visitors and a source of pride for the team. It's more than just a functional piece; it's an integral part of our office's identity and ambiance.
Due to its size, we opted for professional installation, and the outcome is invaluable. It has garnered numerous compliments for its elegance and sophistication. I recommend installing LED bulbs beforehand for an enhanced look, a practice I apply throughout my home.
I'm immensely grateful for the support provided by Jason Xie from customer service. The chandelier is breathtakingly beautiful, and everyone at my home agrees. I'm delighted with the outcome; it was entirely worth it.
This chandelier offers a unique lighting solution, albeit slightly smaller than expected. The brightness can be overwhelming depending on the angle of the circles, so finding the right setup to avoid glare is essential. It's a standout piece, perfect for those seeking an artistic touch, though installation may require some effort, especially in spaces with high ceilings.
The product arrived sooner than expected, boasting both beauty and quality. I'm thrilled with it and eagerly await the completion of our home to put it into use. Our electrician also found it easy to install.
Upon installing this chandelier, my client was so moved by its beauty upon seeing it in person that she was brought to tears. She absolutely adored it.
This lighting piece has transformed my workspace into a haven of creativity and focus. The six rings offer a minimalist yet striking design that complements the modern décor perfectly. Being able to adjust the light intensity means I can tailor the environment to suit my needs, whether it's bright lighting for detailed projects or a softer glow for relaxed brainstorming. It's more than just a fixture; it's an integral part of my daily motivation, blending seamlessly into my routine and space. The energy-saving aspect is the cherry on top, aligning with my environmental values.
I recently invested in this stunning lighting fixture, and it has completely transformed my living space. The six elegantly arranged rings emit a warm and inviting glow that can be adjusted to match any mood or occasion. Its sleek design effortlessly complements the modern aesthetics of my home, adding a touch of sophistication and style. The dimming capability is a game-changer, allowing for the perfect ambiance at any time of day. Installation was straightforward, and the energy efficiency of the LED lights is impressive, offering both cost savings and environmental benefits. It's not just a light fixture; it's become a central piece of my home decor, drawing compliments from every guest.
This lighting fixture is incredibly versatile, allowing for adjustments to fit perfectly within any room or aesthetic. It's a fantastic choice for anyone looking to customize their lighting setup.
Installing this chandelier in our living room was a brilliant decision. It not only looks spectacular but also illuminates the space brightly.
Tired of the old chandelier, I switched to this dimmable LED light, which has rejuvenated the space. It arrived earlier than anticipated, well-packaged, and with a remote that easily adjusts the brightness. It's been a fantastic acquisition!
Adding this beautifully designed pendant light to my boutique has elevated the shopping experience for my customers. The adjustable brightness creates the ideal atmosphere, highlighting our products without overwhelming the senses. The contemporary design, featuring six interconnected rings, serves as a piece of art, enhancing the boutique's chic and modern feel. The energy-efficient LED lighting also means we're saving on our energy bills without sacrificing style or functionality. It's provided not just illumination but also an ambiance that complements our brand perfectly. Truly, this light fixture has been a valuable addition to our space, contributing to a welcoming and stylish environment.
That’s a PERFECT chandelier .I absolutely love it . The quality also good enough.
This exquisite lighting piece has been a game-changer for my home office. The six interconnected rings offer a modern twist that inspires creativity and focus. The dimmable feature allows me to adjust the lighting based on the task at hand, whether I need bright light for work or a softer glow for relaxing. The LED lights provide consistent, natural-looking light that reduces eye strain during long hours of work. Its sleek design serves as a stunning visual element that complements the room's décor, making the space feel more professional and stylish. It's not merely a light fixture but a significant upgrade to my work-from-home experience.
Incorporating this lighting element into our restaurant has elevated our dining ambiance to new heights. The sleek, contemporary design with six rings provides a sophisticated touch that our customers love. The dimming feature allows us to adjust the mood throughout the evening, from bright and lively to intimate and cozy. It’s not just about illumination; it’s about creating an experience. Beyond aesthetics, the LED efficiency is noteworthy, ensuring we maintain our commitment to sustainability. It’s proven to be a focal point that complements our culinary creations, enhancing the overall dining experience.
NICE PRODUCT ITS FITS OUR SPACE PERFECT
so beautiful!!! it is exactly as shown in the pictures! Very happy with my new light fixture
These lights were a perfect choice for our new home, offering a stylish alternative to the builder's selections. We had them installed at varying heights by an electrician, and the effect is stunning. The chandelier not only modernizes the space but also provides excellent illumination. The customer service was also commendable.
It is good. Looks exactly as on pics and reviews 🤪. I am satisfied