SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely adore this purse. It's stunning and exactly the size I was looking for. It's a bit on the small side, but still perfect for carrying all the essentials. I mainly use it for special occasions and when attending Sabbath services at the synagogue. The color pops, the leather is real, and the hardware is just beautiful, adding that extra special touch. I wish I could fully express how much I love my new handbag. I'll likely be buying more!
I'm super picky with my purses and had been stuck with an old, worn-out one for ages because I couldn't find a decent replacement. Finally, I found this one and it's a dream! The quality is top-notch, and it looks as stylish as in the pictures. It has several small pockets, which is great for staying organized, and the size is just right – not too big, not too small, just perfect for my liking.
The color and quality are so chic!
Best ever 😍😍😍
Super cute and came well-packaged. It looks just like the photos and feels more expensive than its price.
This bag is drop-dead gorgeous.
Absolutely perfect in every way. Beautiful design, ideal size, and the packaging was impressive.
I do wish the leather was a bit shinier.
This purse is pretty small, perfect for just the basics. It looks exactly like the pictures and is made of genuine leather with fine craftsmanship. I was ready to return it if the leather wasn't real, but after a thorough check, I'm convinced it's genuine. It's definitely worth it after returning so many others. This is the first time I've felt compelled to write a positive review for any purchase.
I needed a small black bag for evenings out and this one is perfect. It's just the right size - not too big, not too small. It fits my phone, wallet, chapstick, and a small lotion bottle without feeling too stuffed.
I'm really in love with this bag.
Great bag, highly recommended if you're in the market for something trendy and green.
This purse is totally worth the price! I bought it as a Christmas gift for my mom and the quality is superb.
Fell in love with it at first sight!
I absolutely adore this bag. It's stunningly beautiful and looks just like the photos.
I'm very fond of this purse. It's very stylish and nice.
This lovely handbag caught my eye because of its vibrant red color. It's the perfect size – not too big, not too small – just right for all my essentials.
I fell in love with this bag so much I got it in green too. Absolutely beautiful.
Gorgeous
This bag is incredibly well-made! It looks like it should cost a fortune... I was genuinely surprised by its quality! I often buy designer bags, but this one caught my eye, and I'm so impressed by all the details.
So fashionable and adorable...I absolutely LOVE it.
I adored this little bag! It's elegant, high-quality, and versatile for both day and night use.
My sister chose the black one, so I went with the green.
This is an awesome bag for date nights! I appreciate its size, perfect for essentials, and the color is just right. Definitely a must-have.
I went for the red one and love the color. It's very cute and I can't wait to start using it.
The bag is simply gorgeous.
This bag is crafted exceptionally well. The quality and texture feel luxurious, and the color is a real head-turner. I'll definitely be buying another one soon.
Pleasantly surprised by how great this looks and how sturdy it is. It fits more than I anticipated!
I have to say, the quality, color, size - everything about this is my favorite. I want to recommend it to all my friends.
This purse looks just as good as designer ones, comes professionally packaged, and is priced really well for the quality you get.
Incredibly well-made and feels just as luxurious as bags that are ten times the price.
Cute and perfect for the holiday season, although a bit on the small side for everyday use. The leather is a bit stiff, but it's a lovely color and I've received lots of compliments.
Made a great gift, but now I'm tempted to buy one for myself! The color in the pictures is spot-on, and the quality is excellent.
Nice quality and arrived quickly 😃
Absolutely love this bag - looks expensive and is very good quality. It was packaged beautifully! Highly recommend. I'm looking to buy it in more colors.
Normally I don't write reviews, but this bag is incredible! It's very beautiful and the quality is amazing. I loved it so much! 😍😍😍😍
This bag is exceptionally well-made and looks even better than some of my more expensive designer bags.
I've been getting tons of compliments on this purse. I really like it; the quality looks great.
Very cute and looks expensive, though it's very small. Haven't used it yet, just admired it so far.
The bag is worth every penny - fabulous and stunningly beautiful.
So cute, but oh so tiny! I wish it were bigger. Still, it's very well made.
It matched my outfit perfectly and I loved it.