SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
effective and useful, works like it should, as described, thank you, thank you, amazing, , highly recommended, well worth the money, definitely satisfied,l Love it ❤️
works like it should, excellent, , highly recommended, , serves its purpose I Highly Recommend it And suggest buying it for everyone who wears clothes ♥️😍❤️❤️❤️❤️❤️
yeah its working
Very good I recommend it
works like it should! bought this to remove the "pills" caused by my dogs nails on my fabric couch.
Great fabric shaver. Like the speed much better than ones that are battery operated. Nice purchase.
Love this! Makes the fabric look like new with very little effort. Easy to empty and clean. It does wonders and I’m very happy with my purchase!
I'm in love with the temu stuff I didn't think it was rechargeable woooo it's super and works well 👍 I recommend it
this item is amazing...I love this item it is more sufficient then other fabric shavers and give such a better smoothness then others.
This is an excellent product, it says to use only on sweaters and I see why because although it does get the pills off it also gets a little of the material. I used it on a cotton,polyester blend shirt and it worked fine. I was careful to check that the material wasn't thinning too much in area of use. It works well
Exactly what I needed!! My couch gets a lot of fuzz balls and even though no one else seems to mind it drives me crazy!! Plus my son has a hoodie that I HATE washing because it becomes this ball of fuzz and I have to pick it one at a time. This is a game changer I wish it came in a bigger size though lol.
, serves its purpose
I liked it, I tried it immediately, it works, it is smaller than I expected and I got brown color but the important thing is that it works
This fabric shaver is fantastic and I will be ordering another one. It keeps the charge for a long time. Highly recommend highly recommend it.
I am impressed with this gadget and am glad it can be charged by plugging it in to a USB. I think this will work good getting lint and fuzz balls off my clothing!
Great.
I tried the fabric shaver and lint remover on one of my black hoodie to see how it works and trust me it was amazing. I was impressed with how it removes all the lint and shaved the hoodie. I will recommend this product to everyone.
love it works great and you just plug it in to charge great gift
Love it going to get 5 more dogs love it, well worth the money
This works very well I’m super happy. So far I only used it on ten items more too go I hope it works well on my sweaters I’ll be back with the updates. Lint remover at its best.
This is so much easier and quicker than the manual sweater shavers I have. I wish I had bought one sooner! Delivery was pretty quick. The packaging was well done.
The best little defuzzer I have ever owned I'm glad I bought two. I used it on my comforter and it worked great also my pillow cases good as new
I really like this device. I’ve had several before, but this one works so much better and I love that you can charge it without taking the battery out, super easy and comes with the charging cord.
I am very impressed, this is the only one that have worked. I bought two from a different place and didn't come close to this one.
True to the picture. works fine 🙂. Very happy with the product.
Great price and is doing the job use it on my cloth couch and it really made a difference..
Haven’t had to use it yet, but I know I love it. Before I had it I needed it all the time. Now I’m fine, L O L! I will have it though when I need it and I’m sure it works well., nice to have around,
I absolutely love this fabric shaver...had a pair of white sweat pants that with washing got completely full of lint balls, I thought I'd have to throw them away. so I found this on temu n hoped for the best....I can't believe how great this actually works !!! some types of material just collect everything make them look dirty, but this is amazing....it has saved my clothes...I will buy another one just to keep in car, think I will buy more as gifts as this truly works. great product n purchase.
I tried this out on a hood that was loaded with fuzz balls. I was totally amazed by how well it worked. It made my hood look like new again. I will be buying more for stocking stuffers.
Works great. Bought it to replace one I had from back in the 90s. It is a bit noisy but it works for the price I paid.
, highly recommended, well worth the money, definitely satisfied, very pleased with it
I bought this as a gift to a friend. They are very happy with the purchase. Came in exactly as described. Works well and easy to use. Great buy!