SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm really thrilled. Had actually kept my expectations low so as not to be disappointed but it does what it should. It will definitely not wash as well as a washing machine, but for underwear, socks and smaller clothes it will be enough!
It's pretty good, clean properly and easy to use. I am happy with the purchase.
I tried it with a Socks wash. It works well, it is a good solution that I recommend for light Linds such as kitchen napkins or socks etc.
Very well packed .... the material is very good .... all functions OK .... the motor is very strong... I am very pleased.
I love it, perfect for travel and small washings like underwear, socks, bathing costumes ect that you don’t want to bring to a laundry service.
serves very well still I'm testing came right good for socks small pieces
Very nice and practical I like very much and the color is very nice is good size size my charm
That's what I was looking for. Sometimes you need to wash something small and there is no need to turn on the machine. Highly recommend
Bigger than I expected, arrived very fast.
good product
Wash very well and drying is good has good power. Make noise a little noise when washing, no hose, be careful when removing the lid the locks are fragile. It is 8L I will occupy it to wash my baby's clothes, but wash 4 pillowcases and I was surprised how clean they were left.
Item exactly as the photo. I can’t wait to use
Recommend
It's very practical, I really liked it. I certainly don't regret buying it
Sees good quality material
The 8L Portable Small Foldable Washing Machine offers convenience in a compact package. With its foldable design and 8-liter capacity, it's perfect for small spaces and travel. Easy to use and efficient, it's a handy solution for quick laundry needs.
Working as planned
Works well. It is important not to fill it with water and not to overload it with clothes. I used it to wash my dog's clothes and it turned out fine. Is not suitable for removing stains, it is more for rinsing with detergent for quick washing and without much effort. The cable is a little short.
Beautiful
it was a small noise, but it was okay
It arrived in good condition, it works very well, it arrived on time, excellent product, I recommend it.
Well, everything is very good. I liked that although it does not have 8 lts xthat I only make it 6 and when you wash the water is thrown a little but it is very good for intimate garments or kitchen rags fast delivery
I received the product today and I already used it, the machine contains about 2 boxers of a man and 2 pairs of socks. Cute product for shopping or complete some laundry items. Very cute and working well
Works correctly according to the recommended description
It is quite large and collapsible, very simple to operate. It works well, it is equipped with a cable so it must be constantly watered, but I think it is worth the price-ideal for trips or small, quick washing of underwear or smaller accessories.
Quality product, compact, good to take on the road. I took my dog's towel for washing things. Satisfied with the purchase.
Excellent, widely recommended, meets its function and washes very well ideal for underwear or small clothes
For underwear or small and light garments it is very good, wash properly and drain too. Yes I recommend it!!❤️
Very fast delivery and product compliant,
Awesome product!! Works wonderfully!
👍👍👍👍
nice little machine. Just for small parts and not wash them by hand. Will do his job. I am completely satisfied for the moment be careful not to put too much because I think the engine will not hold. Just for small rooms but not too much at a time. I recommend this article for holidays with departure by car or in a suitcase in the hold.