SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I included this in my son's Easter basket last year, and it was a perfect addition! It's so cute and of excellent quality. I paired it with a fox-themed book, some small toys, and sensory items. My son can't eat candy, but I prefer non-edible items in his baskets regardless.
I had some reservations before getting this for my daughter, as I initially thought foxes were more suited for boys. However, I was mistaken. It's incredibly adorable, and the orange color is definitely suitable for girls as well. The child loved it, and it appears to be quite sturdy.
This guy is incredibly cute, soft, and cuddly. My 3-year-old grandson immediately bonded with him. He's a little bigger than I expected, but the perfect size!
My 6-month-old grandson is absolutely THRILLED with his new friend on Christmas morning! It's great quality and an incredibly cute toy.
We've had our fox for 5 years; it was a gift for our daughter. It's easy to clean, but after a wash, ours lost some color. However, it's durable, soft, plush, and can even sit up by itself. My daughter has hugged it to bits, and its head flops over now, but that's okay. I've only had to stitch a small hole in the back from my daughter tossing it around, swinging it by its limbs (which we discouraged), and rough play. It's a well-made plush toy.
I spotted this on my friend's baby shower registry and instantly purchased it, hoping it would become her baby's future favorite toy. I believe it will. It's even more adorable in person, incredibly soft, and well-crafted.
So cute and soft! The colors are fantastic, not faded, and the size is perfect. It can even sit by itself. It's my nephew's favorite toy.
We purchased this for our soon-to-arrive daughter's nursery. It's absolutely adorable! The size is perfect, and it's cute and cuddly. I can't wait for it to become one of her favorite stuffed animals as she grows up.
Adorable! Super soft and a wonderful addition to the nursery. I love it! It's exactly what I was looking for, and I anticipate my grandson will be carrying this little guy around for years!
My little one is completely obsessed with this fox! It sits up on its own, it's super soft, and it's of high quality!
My 4-month-old son ADORES this fox and "talks" to it all the time. His eyes light up every time he sees his little foxy friend. My husband and I love this stuffed animal. It's wonderful to have a beautifully crafted baby toy instead of something tacky.
I bought this fox to replace another brand that is getting worn out due to our 18-month-old's affection. Our almost 5-year-old loves cuddling with it and is going to "borrow" it until we can transition the new Foxxy to her sister. It's very soft and very well made.
I gave this plush toy a stellar 5 stars simply because my daughter (less than 4 months old) ADORES it!!! When I showed it to her, she screamed, yelled, moved her arms and legs up and down with joy and excitement!!! What a joy to see that. It's priceless!!!
Very cute and soft. It's also a good size. I've been using it to capture my son's monthly baby pictures. It will be interesting to see his growth compared to the size of this stuffed toy. I hope it becomes one of his favorite cuddle buddies.
This fox is my toddler's absolute favorite. He sleeps cuddled up with it, so we ended up getting two—one for daycare and one for home! It's adorable and just the right size for our 1-year-old.
LOVE it!! My kids are obsessed. The material is great. I've already washed it, and it came out perfect after the wash. Fantastic quality!!
My grandson adores his fox. It's really soft, well-made, and has a nice weight to it.
You. Guys. Seriously. This fox is THE CUTEST and SOFTEST plushie ever. The quality looks impeccable, and I trust it to withstand two rambunctious boys. I know it will be a favorite for a long time!
I absolutely LOVE this fox for my son's nursery. It complements the woodland decor perfectly.
Sits up nicely and adds a lovely touch to the nursery. We use this fox to track our baby's growth in monthly photos.
A fantastic baby gift.
I bought this for my grandson along with the book. It makes a great gift set. It's incredibly soft and of excellent quality.
Bought in homage to "The Little Prince" as a gift for my son, this collectible item is fabulous! Truly exemplary.
I love the size, and it's so soft and cuddly. The color is also beautiful.
Cordy the Fox, as known by my grandson, loves this toy! It is of extremely good quality and is worth every penny!
Great color and texture. It's a gift for my grandson, and I'm sure he will adore it! The seller shipped it quickly. Thank you!
Very soft and well-made. Your child will love it!!!
Oh, goodness! This is the best stuffed animal! It's so cute!
It's a great item, and my granddaughter absolutely adores it!