SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute little handbag. The color is creamy, the leather is a Split, the coating is glued on top. There is a zippered pocket inside. The bag is odorless, it was in a box.
Nice cute handbag
Great bag, holds a lot more than you'd think for being small.
Perfect for a night out. Super cute and well made.
Small but mighty. Fits a cell phone, small wallet, tissues, keys, credit cards, cash, and passport. Perfect for short outings, both as a crossbody and handbag.
Bought this for myself for when I only need a few things, but as soon as I opened it, my kiddo claimed it as the perfect adventure bag! 😂
Finally, a purse that perfectly fits my phone and essentials. Tired of stuffing my phone in my back pocket. Love that I can be hands-free with this crossbody.
Totally love this bag! It's like a part of me now. The color is lovely and matches so much.
A great little crossbody with excellent stitching. Just the right size for everyday, but mostly, I use it for nights out or with my girlfriends.
Totally into using this crossbody bag! It's small and fits all the necessities. The crossbody style is a lifesaver when I'm out running errands and shopping.
So glad I stumbled on this little bag! Love that it's actual leather, the price is a steal and it's super roomy!
Nice size and fits all my needs. The color's exactly what I was after. Been my only purse for the last month or so and it's holding up great.
Super easy to wear - plenty of room inside. Good looking crossbody.
She loved it! Rocked it on Thanksgiving Day.
Bought this bag for travel, but it's so nice I use it all the time.
Love this bag! Fits my wallet, keys, and phone, plus lip gloss and misc items. Use it every day. Perfect for errands.
For the price, it's a steal.
This bag is so cute and convenient. Got it for a show because of its small size, and it's so adorable I've been wearing it all the time. Got the cream/off-white color. Quality's better than expected.
Was skeptical because of the price, but this purse is amazing! The leather and craftsmanship are top-notch. Spacious enough for everything I need: phone, sunnies, small wallet, comb, lipstick, nail file, pen, etc. Been getting loads of compliments. Highly recommend!
Digging the size and compartments, plus the strap's beautiful.
It's real leather, not some "vegan" vinyl, PU, or other synthetic stuff. Perfect size for what I need. Might just get another color as a backup. Definitely recommend.
Perfect size. Holds my phone, glasses, and wallet no problem! Love it!
Fits my wallet, phone, and wallet perfectly!
Love that I can fit my wallet, phone, pen, keys, and still have some space.
Bought the black and cream as gifts. Surprised by how nice they are. The price is great, gonna snag one for myself.
Wasn't too thrilled with the size.
Great bag for everyday, travel, or fancy events. My large phone fits no problem, along with my wallet and basic makeup for the day.
This purse fits my needs perfectly. Easily carries your cell phone, wallet, and there's room for more.
Was looking for a small purse that could fit my stuff plus one diaper. This is just the right size! Loving the color and excited to use it daily!
Loved this purse! Took it to Europe and it was perfect. Held all my stuff, lightweight but not bulky. Gonna grab another color!
Loving the size and color of this bag.
Soft leather purse, perfect size for a small wallet, cell phone, reading glasses, and a few essentials. Great quality for the price.
Small, cute, soft leather and fits quite a bit. Nice quality.
This bag is just the right size for me - hate having to fish through a large bag for things. Seems incredibly well made for the price.
Beautiful leather purse with a cute strap! Nicely sized with room but not too big. Great price. Love it!
Using this handbag for work. It's small enough to carry around for an 8-hour shift. Fits a nice amount of stuff and it's really cute. Plus, I like that I can switch out the strap to match different looks.
Picked it up for an event I've got coming up and I'm happy with it... and yeah, it's got plenty of room for your phone and other essentials.
For the price, it's okay. Feels a bit cheap though...
This purse is gorgeous and came in really nice packaging. Looks expensive and is super well made.
Needed a new everyday bag and wanted something that looked a bit luxe without breaking the bank. Super happy with this buy. It's now my go-to daily bag. Not too big (hate lugging around big bags), but still roomy enough. The color's great and it feels solid.
Was eyeing a pricier bag but took a chance on this one. Good size, fits a larger phone, small wallet, etc. Not too bulky but still fits all your must-haves. The color's nice and it looks like real leather. The strap's cute too, and I can swap it with other straps I have.
Just got this bag. It's a tad big for what I need but fits my small wallet, lip balm, hand lotion, reading glasses, sunnies in their case, and most importantly my iPhone 13+ easily.
This little crossbody is just right for me! Wanted something not too big that I could sling over my shoulder and just carry the essentials... like my phone, keys, a small wallet, and a few makeup bits. Fits everything perfectly!
This crossbody bag is adorbs and perfect for daily use. It's light and the strap adjusts, so it's super comfy to carry.
Got here on time and wrapped up nicely. Feels way pricier than it was. Small but smart design, so it's easy to find stuff and light to tote around.