SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cooking has become a delightful adventure with this pot. Its versatility, non-stick surface, and universal compatibility make it a standout addition to my kitchen. The micro-pressure technology has revolutionized my cooking routine, saving precious time without compromising safety. Its generous 5L capacity caters to family gatherings effortlessly. This pot isn't just a culinary tool; it's a lifestyle choice, embodying efficiency, safety, and style. Upgrade your kitchen experience; order now and savor the joy of cooking!
My kitchen has witnessed a revolution since embracing this pot. Its multi-use design suits my diverse culinary needs, from hearty stews to quick soups. The eco-friendly cast iron construction aligns with my commitment to sustainable living. The pot's universal compatibility, working seamlessly on both gas and induction stoves, is a convenience. What truly sets it apart is the micro-pressure technology, a culinary wizardry that ensures speedy, worry-free cooking without compromising safety. A stylish kitchen companion indeed!
Unveiling the culinary marvel that is the pumpkin pot has transformed my kitchen endeavors. It's not merely a cooking vessel but an artistic statement with its vibrant hue. This pot's non-stick surface is a game-changer, ensuring my meals slide off effortlessly, leaving no tedious cleaning. Crafted from durable cast iron, it radiates eco-friendliness while catering to various stovetops. The micro-pressure technology is a blessing, cooking 30%-60% faster and making it a must-have for every kitchen enthusiast.
It's a bit light, but that might be intentional. Overall, it's okay.
A nice pot with good quality.
Super beautiful pot. I absolutely loved it!
Everything is okay with the purchase.
Good pot, beautiful and showy, but it turned black at the base after the first use. Despite that, my wife really liked it.
Excellent purchase; I highly recommend it.
A cute casserole that appears to be made of solid and effective material. I'll confirm my impression after using it.
Everything as described; it's very beautiful, although I haven't used it yet.
The pot is pretty, but it's a bit smaller than expected.
A nice pot; delivery was fast despite a slightly crumpled box. Thanks to the seller for safe packaging.
Nice pan and super fast delivery. Impressed with the quick service.
Very nice pot, well-crafted, with a 3 L capacity. I recommend it; delivery was very fast. Thank you!
A quality purchase, a good product. Thank you very much.
Nice pot with a handle for secure closure. Good quality purchase.
Very beautiful, wide, non-stick, semi-pressure pot. I'm delighted and highly recommend it!
Pretty good pot overall.
A very nice pot that I'm sure I'll love. Super fast delivery is a plus.
Loved this beautiful pot; I'll test its functionality later.
Beautiful pot, and I'm delighted with the purchase. However, it's not 5 liters; it's 3.
Delivery was very prompt, and I am satisfied with the product.
I believe this pot will serve many families, accommodating 5-4 people comfortably. Nice design for easy use.
Bought one for myself and liked it so much that I ordered another for my sister. Quick delivery and arrived in good condition.
I loved it, although I haven't had the chance to use it yet.
It looks nice, arrived well, but I find it a bit thin.
Very good indeed.
It's okay. Easy to assemble, as explained.
A hot pot indeed! Arrived within a week. Highly recommended.
Beautiful pot, well-protected during shipping, and fast delivery.
Very happy with this beautiful pot, well-protected during delivery, and it arrived quickly.
The pot is exceptionally beautiful! I've tried it and already given my approval.
Arrived a bit earlier than expected, and despite a slightly battered box, the product was in good condition. No issues; I recommend the store.
Extremely satisfied. Thank you for the excellent service.
A very nice portable pot. Thank you for a great product.
Affordable price, lightweight, and genuinely practical.
Cool pot, just a tad bit thin on the plastic side.
The pot is larger than I expected, and the packaging was meticulously done. As described, I am pleased.
It's a normal pot; nothing extraordinary. We'll see if it stands the test of time.
Okay. Thank you for the hassle-free transaction.
The pot is of good quality. No regrets with this purchase.
It's very good. No complaints here.
I absolutely loved this pot; it's a beautiful addition to my kitchen. Although I haven't used it yet, the design is impressive.
Great purchase! 😄 I highly recommend this store.
Good price and a good product!
The pot is undeniably beautiful, although I'm not convinced it's the full 5 liters as advertised. It arrived surprisingly quickly, and overall, I am satisfied.
This pot exceeded my expectations; it's not only beautiful but also of good quality. Thank you!
The pot is not only sizable but also beautiful. I really like its aesthetic appeal.