SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works on more than just the cat!! This is a pillowcase I keep on a pillow in an unused laundry basket for one of my cats to nap in. I finally noticed all the hair and had the time to wash everything. Thinking this will be too much for my washer and dryer I decided to try my new cat brush. The fine mist of water really helps! Both on fabric and on my cat. The sound the mist makes does freak out my cat so I have to do it intermittently so he doesn’t run away. The more I brush him the more hair comes off. This is a good buy. I recommend it. , work well for my cat
amazing qorks good, gets the job done, highly recommended
Fulfills its function And it's very good Same as description
Definitely a super buy. I loved it. It's super practical and easy to use.
Just like the one in the photo my dog I love 😍
perfect, useful, good quality, nice item. thank you. My cat is still unsure of it but does let me use this. Other brushes she hates.
Excellent product, comes with cable to charge it and instructions, serves wonderfully, removes many hairs, we loved it
Have six cats. One of six doesn’t like the brush when the steam function is on. Guessing the cat doesn’t like the sound. Works really well and helps pull loose fur from the coat.
At first, the cat was surprised by the mist, but the hair was removed quite a bit, and the cat seemed to be comfortable
omg this is actually amazing and my cat loved it!
This thing is amazing!! I couldn't believe the amount of fur I got off my cat!! And it left him so soft. Thank you for another great product!
I LOVE THIS SO MUCH! My cats get so calm and love the feeling of the silicone bristles
It makes it easier to remove loose hair. good quality, you put to charge with USB cable and you're done
nice item. thank you, exactly as described, highly recommended. No flyway hair is no more everything stays put into the comb. The cat loves getting sprayed with it because he I don’t think he realizes that he’s getting water on him, but the hair stays put that the plus plus in my book really would recommend this item to anybody that owns a cat.
Very good, he doesn't like it, but it's functional to help my pet stay clean as he's old.
I bought this brush because our neighbors cat likes to come visit us and I'm allergic to cats. I love this brush bc I can brush him and it collects the hair so I don't breath any of it in and then I simply throw the hair in the lawn and go wash my hands. He is a skittish cat so sometimes the steam mode makes him nervous so I just wait until he's completely relaxed and then I turn it on while it's not near his head so I can steam his back fur.
Good product I loved it and my kitten the same 🥰, what if it doesn't come with many intrusions and comes with USB to charge it
It works very well.. I just suggest that you put warm water on it, because cold water comes out almost icy 🤭.. Works well, I recommend it
It works very well
This brush is amazing. My cat was so calm during brushing and was even purring. His coat looks so clean and fluffy after removing all of the fur he shed. I strongly recommend to cat owners with fluffy cats.
It works well, although my cats get scared.
The product is excellent. It does pull out quite a bit of hair and the vaporizer works very well.
my cats love this brush, they are not a fan of the steam 🙄 but my roommate dogs loves it too, honestly most animals would like this things because honestly who animal doesn't like to get pet?
useful, good quality, nice item. thank you I can’t believe the excess fur I got from my cat using this , highly recommend
These are so useful. I recommend buying 2 and using them together. My cats don't love the sound of the water coming out, so I get one wet, keep it turned off, and use it near their head while I use the other one on their back and belly and alternate. This way the sound doesn't bother them so much
Loved it, great quality and works wonders
She's in love with her new brush!! Arrived with a partial charge, so it was quick to plug it in and top it up. Easy & convenient to fill using the water reservoir cover, and it doesn't leak.
Absolutely love! One of my cats sheds constantly, you can’t pet her without tons of fur flying. I charged it, filled it with water and used it in her. She was a little hesitant because of the noise it made but was soon in heaven and didn’t want me to stop! Definitely recommend, easy to get the hair off with a paper towel if you don’t like the feeling of wet fur.
100% satisfied,, highly recommended works way better than I expected
Works well and charge lasts a decent amount of time.