SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Being made of plastic seems of good quality, sprinkles the oil very well and is comfortable because it does not weigh anything. The measure is pretty good.
Sensational equipment. Very strong pressure. I hope it will be enough for a long time
Very good article. Works perfectly as an oil diffuser in the kitchen.
This item is good and useful in the kitchen. If it comes in glass it will be perfect for cleaning after use.
It's nice I thought it was glass but it's fine in size
It is as is in the photo, it does its function. Better than I expected. Does not get stuck, does not throw a large or small jet. It is in spray mode and the oil is spread well throughout the pan (large medium and small) the small one we have is for fried egg and it does not come out. The truth is that we are very happy with the purchase, I highly recommend it.
Item as the description I have 1 bottle for the olive oil and 1 bottle for the house-made pepper olive oil
It came fast only I was hoping it was glass but it's still okay
Good quality spray bottle, and very useful in the kitchen. The bottle is of a durable and sturdy plastic; the spray trigger mechanism is firm and reliable.
It is not tested with any oil yet but they are very beautiful and look funcuinal
This is the second. I buy my mother, saw from me and demanded the same
really good quality, looks good
I'm really happy. It's well packed. The product looks like in the photo. Large volume, an excellent funnel. Arrived before the time specified
All right, thank you.
They arrived fast they work very well, and it is my second purchase.
Product arrived well packed, size and satisfactory material very beautiful and easy handling. I recommend the purchase.
It looks super good quality and I arrive intact and super fast, also it has a lot of pressure when you rub it, I recommend it super!
Show, I have already put olive oil, it is beautiful and works very well, it arrived without problems and well packaged.
Very good
I would buy again yes.
It really looks good quality, only when the oil is thrown away it does not do it in spray mode but as a jet but it still helps not to release so much oil👍
Delivered quickly looks good
Handy and functional tool for the kitchen.
Excellent!
Good quality Works very well.
Excellent
I really liked the material is acceptable I recommend it. Perfectly fulfills its function.
Very good material.
perfect for air fryer! it sprays wide and enough to use it 2 times only. would highly recommend!!
Super. Arrived quickly, plus the quality and the atomizer is good.
Very good product
Produce according to the very satisfied very fast delivery point description
Is more than I expected. It's great I thought it would get smaller. But it is not the perfect measure
Very nice it’s plastic
Excellent oil spray recommend use it with less viscous seed oil and allows not to block the dispensing.
Excellent oil diffuser, I already tried and it works, spews the oil like a pressure atomizer, quite efficient and useful.
Good material, although I think it was glass. Plays the role for which it was created. Fast shipping.
recommend
Great but and all plastic, I still have to try it but it certainly does its part
I liked it very much. Comes out a reasonable jet of the olive oil. And it doesn't drip. Note 10!
I poured in oil and it works, a big stream I recommend it!
I had long been looking for such a spray to spray olive oil on the cod dumpling to bake in Airfryer. That one is perfect and has a very good jet. I liked it a lot
I have tried it with water and spray well.