SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hilowshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hilowshop.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is fantastic. Smaller than I thought. But it’s perfect. I got it to clean my bunny cage out every day and this is great. Doesn’t last the 2 hours they say but that’s ok. I only need it for about 1/2 hour anyways. I just charge it every other day. 100% worth the price. It does great at picking his poo and other things up.
Very Nice! It's exactly what I needed. Powerful for being small. Just keep the filter clean. They're washable. It comes with 2 and a charging cable. Highly Recommend It!
I loved it! It has incredible speed and comes with an extra spare filter, it vacuums easily and quickly. I'm happy with my product! 👍
love it ..light weight easy to use
I enjoy cleaning my car but until the automatic car vac, l couldn't really clean inside the a/c vents and other small spaces. This vac has a very sensitive on but, is very powerful, fits good in hand and can be used for household dusting. It is extremely easily to use, it's chargeable, comes fully charged and has an extra washable filter. It's compact for easy storage and it's a pretty color too. I may buy a few for gifts. I'm so excited about my portable vac, what a great buy!
It’s very useful. Very portable and easy to use
i ordered this mini vacuum to clean the lint screen in my dryer. it works so fast and i no longer have to waste time picking the lint strand by strand with my fingers. this mini vacuum cleans my lint screen in less than 3 seconds. i love it and Highly Recommend it. Five Stars! *****
it is a wonderful vacuum it removes and dust very well suction is above what I expected will buy another one if this one goes out love the product
Very practical and comfortable to use. I used it immediately to clean my car. I recommend 👍 it
simple and efficient, great little vacuum,, love this for my car
love this for my car, works great!
Bought as a gift for my sister in law. She says it’s amazing and even works great on her stairs in the house to reach the corners better. Great suction and travel use.
this little vacuum is AMAZING. I Use it when I'm cleaning out my cabinets. it's light weight and powerful. would recommend.
I’m surprised at how much suction this actually has. I would highly recommend.
really small but works good very cute i like it gets the job done
I love this vacuum! Easy to charge and easy to clean. Even comes with an extra filter. Small yet powerful. Great purchase!
I bought it to use on my bed. frame which has fabric benches. I use it daily to cup it clean. And it holds a charge well. Love it..
great little vacuum,, love this for my car, excellent seller if you want your car to be nice and have issues like I do this is a must buy product the power this light weight vac has is amazing so far 1 of the best purchases ever.
One of my favorite things to date! It's a great little vacuum, and it works really well!
It works very well, it has enough strength and the best thing is that it is rechargeable to light 👌🏼. Of material it doesn't feel the best because it is light but as soon as you turn it on it does the job 😉 very well
Works great. I got it for my car and truck but it’s great for the couch and pool table as well
The suction on this is incredible and it's so light! Battery doesn't last very long but with the suction power that doesn't surprise me. Have to empty it frequently if sucking up a lot of pet hair. make sure to charge until the light turns blue.
Absolutely perfect!!! I even used it to suck up my dogs hair for the pic to show it works. I will definitely be using this in my care for sure
this is exactly what I was looking for, it convenient for cleaning out between sofa cushions and little areas in your car. it has great power and suction for small particles.
This is so great for little messes. Comes pre charged and is shockingly powerful
Very good, very easy to use good power
looks very nice & light weight enough for me to hold onto to easily vacuum my car out.
Very handy for fans & mini blinds. I’m sure to find many uses. Easy to clean & filters can be cleaned & reused. Very handy.
Absolutely happy I purchased this little vacuum. I've been wanting one of these for my car but wasn't sure if it was worth it. Got it for a great deal and absolutely happy with it. Have a kid that loves to bring nature into the back seat and used this little vacuum easily to sweep up the crumbled leaves and seeds
So Portable, Love it. satisfied.
Very beautiful and comfortable car vacuum cleaner,can also be used in the kitchen. I recommend to all.